Crynodeb o'r swydd
Teitl cyflogwr
Duty Coordinator Talking Therapies
NHS AfC: Band 6
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Trosolwg o'r swydd
Sandwell Talking Therapies is part of the Black Country Healthcare NHS Foundation Trust, and is committed to improving health and wellbeing, tackling inequalities and providing high quality, responsive and efficient services within the Improving Access to Psychological Therapies (IAPT) guidelines.
The IAPT programme supports the frontline NHS in implementing NICE guidelines for people suffering from depression and anxiety disorders. The teams offer a range of psychological therapies to treat people and bring them to recovery using a system of stepped care.
An exciting opportunity has arisen to recruit a Duty Coordinator to provide support and guidance, to the clinical and admin team.
A blended approach to working from home will be considered following induction.
Prif ddyletswyddau'r swydd
Job Purpose
As Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.
The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.
The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions (e.g. Nursing, Mental Health Therapists, Psychology).
Gweithio i'n sefydliad
Working for our organisation
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Some of your main duties will include:
- Supporting staff with queries regarding triage, treatment, and access to secondary care if required.
- Triaging referrals entering the service via the IAPT self-referral portal or from other professionals.
- Supporting the admin team with client/Duty queries.
- Working as a referral coordinator within IAPT, being the first point of contact for patients presenting with mental health problems.
- Managing triage referrals and make clinical decisions about appropriate services.
- Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.
- Bringing to the immediate attention of the Team Manager(s) and/or Operational Manager any situation that cannot be adequately supported, supervised or managed.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Professional qualification (RMN, OT, CBT, Psychology).
- Degree or equivalent qualification / experience in delivery of mental health interventions.
- Evidence of continued professional development.
- Counsellor level 5
Meini prawf dymunol
- Professional registration with governing body.
Experience
Meini prawf hanfodol
- Working within a multi-disciplinary team.
- Working in a mental health team and assessing risk.
- Partnership working both multi-agency and multi-disciplinary.
- Triaging referrals and making clinical decisions about appropriate services.
Meini prawf dymunol
- Supporting staff in the day to day provision of clinical services.
- • Experience of collaborative working across agencies and professional disciplines.
Knowledge
Meini prawf hanfodol
- Knowledge of assessment applicable to a range of mental health needs.
- Ability to assess risk and identify opportunities for risk mitigation.
- Knowledge of safeguarding and action to take if you suspect an individual is at risk.
- Knowledge and Understanding of equal opportunities legislation and policies.
- Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.
Skills
Meini prawf hanfodol
- Excellent communication skills.
- Excellent interpersonal skills including negotiation and conflict management.
- Evidence of effective organisational skills.
- Evidence of maintaining accurate and contemporaneous record keeping.
Gofynion ymgeisio
Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Natalie Tolley
- Teitl y swydd
- Team Manager
- Rhif ffôn
- 0121 612 6650
- Gwybodaeth i gefnogi eich cais
Natalie Tolley
Team Manager
Sandwell Talking Therapies
0121 612 6650
Rhestr swyddi gyda Black Country Healthcare NHS Foundation Trust yn Proffesiynau perthynol i iechyd neu bob sector