Job summary
Employer heading
Team Secretary
NHS AfC: Band 3
Welcome from our Chief Executive
Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
Would you like to make a difference and use your people and secretarial/administration skills to support the provision of mental health services in the community?
We are looking for a friendly, enthusiastic and self-motivated individual to join our busy Admin Team, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas.
The post holder will provide a comprehensive secretarial service to one of our medical staff and support the wider multidisciplinary team with their admin, ensuring an efficient and confidential service.
To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID.
Main duties of the job
After a suitable period of training, you will be allocated to one of our Consultant Psychiatrists to provide them with an efficient and confidential secretarial service, which will include diary management and clinic letter typing.
Our secretaries also provide admin support to the wider clinical team on a rotational basis.
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, nurses, psychologists, managers, social workers, occupational therapists, graduate mental health practitioners and support workers.
A background within healthcare services would be an advantage, but other secretarial or administration experience will be considered.
Evidence of a good general education is required, together with excellent organisational and IT skills. Flexibility, the ability to work on your own initiative and effective communication skills are all essential, as is a commitment to caring for patients in the community.
Ideally you will have experience of Microsoft Word and preferably of patient/customer administration systems, but training will be given. Excellent keyboard skills and an eye for detail are highly desirable, as are the ability to multi-task and remain calm under pressure.
Working for our organisation
We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:
- Generous holiday entitlement, starting at 27 days + bank holidays per annum.
- Car parking reimbursement.
- NHS pension.
- Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
- A supportive working environment and access to training opportunities to assist you to realise your potential.
- Access to numerous wellbeing and support programmes.
- Excellent supervision programmes, with ongoing opportunities for training and development.
- The opportunity to grow professionally in the Trust
Detailed job description and main responsibilities
After a suitable period of training, you will be allocated to one of our Consultant Psychiatrists to provide them with an efficient and confidential secretarial service, which will include:
- Accurate typing of clinic letters from dictation.
- Diary management of their outpatient clinics.
- Taking and making telephone calls to and from services users, carers, GPs and colleagues.
- Supporting the wider clinical team with their admin on a rotational basis, including screening and sending letters to GPs and patients, updating patient records and booking appointments.
- Minuting meetings on an ad hoc basis.
- Occasional cover of reception and switchboard.
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, nurses, psychologists, managers, social workers, occupational therapists, graduate mental health practitioners and support workers.
Please refer to the job description and person specification for full details.
This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.
Please read Job Description and Person Specification for more details.
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Knowledge/Experience
Essential criteria
- Proven experience of a range of secretarial procedures
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of working as part of a team
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nina McLagan
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 03003040400
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