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Job summary

Main area
Commissioned Contract Manager
Grade
NHS AfC: Band 8a
Contract
Fixed term: 12 months (12 months FTC)
Hours
Full time - 37.5 hours per week (37.5 hours per week)
Job ref
278-CCM-0724-CC
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
South East Coast Ambulance Headquarters, Nexus House
Town
Crawley
Salary
£50,952 - £57,349 Per annum
Salary period
Yearly
Closing
23/07/2024 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Commissioned Contracts Manager

NHS AfC: Band 8a

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

If you are a clear communicator, a great leader, and a smart negotiator, you could make a difference and we need your expertise. The Commissioned Contract Manager role is to maintain and develop our contracts which underpin the provision of quality services.

The successful post holder will be responsible for providing advice, support and training as appropriate to all directly employed members of staff within SECAmb (including volunteers, bank and agency workers).

This is a full-time post (37.5 hours per week). The role will be based in in our Crawley Headquarters (Nexus House). It is an agile role with the post holder being able to work from both home and offices across Trust sites. Flexible working will also be considered upon request. Travelling across our locations in Surrey, Sussex and Kent on occasion is required.

Main duties of the job

This role is responsible for coordinating and contributing to the development, agreement, and implementation of the Trust’s main service contracts (999 and 111), including the coordination and delivery of the response to the contractual performance agenda across the Trust. 

The post holder will help ensure that all agreed standards, including NHS constitutional standards and specifically Ambulance Response Programme (ARP) targets agreed with commissioners, can be sustainably achieved and that patient-facing services provide optimum timely care and experience, and equality of access whilst making the best use of resources. Essential to the delivery of this agenda is accurate, consistent, and timely data collation, performance oversight and reporting both internally and to external organisations.

Working to a cross-functional model, the post holder will provide a bridging role between the Operations, Planning & Business Development (including the Performance Cell), Quality & Nursing, Human Resources & Organisational Development, Medical (namely, Clinical Education) and Finance directorates in the development, agreement and implementation of the Trust’s main service contracts (999 and 111).

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Detailed job description and main responsibilities

·    Ensure Key Performance Indicators (KPIs) reflect the key priorities and challenges of the Trust including corporate objectives, risks identified in the Board Assurance Framework and corporate risk register.

·     Ensure that Commissioning for Quality & Innovation (CQUIN) measures and associated funding are specified within the contract; liaise with Trust management, as appropriate, to ensure that performance against CQUIN targets is properly measured and flag any risks to delivery in accordance with the contract.

·  Ensure that appropriate systems are developed so that operational managers routinely access the information necessary to support the delivery of agreed performance standards set out in contracts.

·       Prepare regular reports and presentations regarding performance to the Trust Board and its sub-committees, Executive Management Board, NHSI/E, partner organisations and other bodies as required.

· Coordinate, support and transact new business development opportunities.

·      Support the annual contract negotiation and implementation process for 999, 111/ Integrated Urgent Care (IUC) and future service lines (annual contract value above £280m), ensuring the Trust is sufficiently prepared for this process, including access to relevant activity, performance and financial data.

·  Support the management of in-year contractual pressures, identifying mitigating strategies with operational, clinical and commissioning colleagues.

·       Support the management of sub-contracts and service level agreements, where applicable.

·  Assist operational managers to understand the Trust’s contractual obligations with regards to service delivery and the risks associated with non-compliance of quality and performance standards. 

Person specification

Commissioning Experience

Essential criteria
  • Professional Qualification in Contracting
  • Relevant Experience in Regulatory Commissioning
Desirable criteria
  • Familiar with healthcare policy and strategy direction

Strategic Experience

Essential criteria
  • Partnership Working Experience
  • Experienced in dealing and negotiating with companies

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Graham Petts
Job title
Head of Financial Reporting & Planning
Email address
[email protected]
Telephone number
07919 001905
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