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Job summary

Main area
Nursing and Quality
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
278-QF-0724-CC
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Negotiable / Nexus House
Town
Crawley
Salary
£35,392 - £42,618 per annum
Salary period
Yearly
Closing
30/07/2024 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

QI Facilitator

NHS AfC: Band 6

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

  • Permanent, Full time 37.5 hours/week 
  • Band 6 - £35,392 - £42,618 per annum

The Quality Improvement (QI) Facilitator will provide leadership and support in delivery of projects for the Quality Improvement team. The post holder will be instrumental in driving the Trust’s continuous improvement approach, which is our systematic methodology to solve problems, improve service provision, and provide better outcomes for staff and patients across the organisation.

Main duties of the job

  • Contribute to the philosophy of continuous improvement across the organisation.
  • Ensure that the concept of quality, Quality Improvement (QI) and our Continuous Improvement approach is clearly articulated and understood.
  • Directly assist operational unit and corporate staff in building continuous improvement capacity to drive improvement aligned with the organisational strategy.
  • Leadership and support of QI projects, ensuring that projects follow the DMAIC process, are closely monitored, on track with identified schedules / actions and reported on with any risks identified and escalated as appropriate.
  • Utilise data to understand how capable processes are in delivering their aims and objectives and use this to drive improvement or support decision making.
  • Understand current practice, processes, and tools through measurement (including user experience) to help us to organise and prioritise improvement efforts effectively. 
  • Utilise digital tools, methods and approaches to drive innovation and balance human centred design and our analytical approaches.
  • Support and guide colleagues to utilise the DMAIC process and other QI tools effectively.

Working for our organisation

  • A minimum 27 days' holiday each year, increasing after 5 years service.
  • Personal and professional development and training opportunities..
  • Salary sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.
  • Option to join NHS Pension scheme

Detailed job description and main responsibilities

The post holder will work with many internal and external stakeholders ensuring that improvement occurs in a positive and sustained way. The post holder will work effectively and collaboratively with all levels of the organisations acting as a QI subject matter expert.

Please refer to the Job Description for a comprehensive list of responsibilities attached to this role

Person specification

Shortlisting

Essential criteria
  • • Degree level or equivalent relevant experience
  • • Knowledge & experience of using Quality improvement methodology and tools
  • • Experience of facilitating small and large groups
  • • Experience of both internal and external stakeholder engagement including patient engagement and experience
  • • Experience of using data to drive improvement and inform decision making
Desirable criteria
  • • Project Management Qualification
  • • Experience of using QI tools in practice

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Igweonu
Job title
Head of Quality Improvement
Email address
[email protected]
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