Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 990-SW-6755134-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- NHS England Office in South West Region
- Town
- Bristol/Taunton/Plymouth
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Communications and Engagement Manager
NHS AfC: Band 7
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
Working as the Communications and Engagement Manager for the NHS South West Collaborative Commissioning Hub, you will be responsible for day-to-day work on directly commissioned services with a lead role in Vaccinations and Screening communications and supporting the Senior Communications and Engagement Manager with communications on other directly commissioned services including Specialised Commissioning, Health and Justice and delegated Pharmacy, Optometry and Dental commissioning.
You will play a pivotal role as part of a small energetic team, working closely with the NHS England South West Regional Communications and Engagement team in supporting local healthcare systems and partners.
Working across the South West you will deliver media activity on Vaccinations and Screening campaigns as well as linking into the regional communications team. This role is about finding and delivering meaningful proactive stories about the great commissioning work going on regionally and reactively supporting colleagues as they manage a wide array of stakeholders, challenges and opportunities through emerging stories and issues.
Whilst first-hand knowledge of the NHS is an advantage, the most essential requirements are impeccable news judgement, creative digital skills, strong writing and people skills, some internal communications experience and experience in managing media and social media.
Main duties of the job
Within this role you will also support and complement the work of colleagues within the NHS South West Collaborative Commissioning Hub in the management of internal communications and campaign work for Vaccinations and Screening including social media and media work. We work with a wide range of stakeholders and you will be able to demonstrable the ability to build trust with, and influence, senior internal and external stakeholders where appropriate.
Reporting to the Senior Communications and Engagement Manager within the NHS South West Collaborative Commissioning Hub (NHS SW CCH), the Communications and Engagement Manager post holder will be part of the NHS England South West regional team and NHS SW CCH delivering high quality communications and engagement services for Directly Commissioning services in the South West.
The post holder will join NHS England South West regional communications and engagement team meetings and be professionally aligned to this team.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
As a Communications and Engagement Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the South West.
The post holder will support the Senior Communications and Engagement Manager to ensure that the NHS South West Collaborative Commissioning Hub work stream of programmes are planned and managed effectively and take a lead in assisting in their successful delivery.
You will take a lead in internal communications for the NHS South West Collaborative Commissioning Hub and are a real self-starter in organising engaging internal communications. You will also lead a regional campaign network on Vaccinations and Screening, for example around Covid and Flu Vaccination campaigns. Your work will support the Commissioning teams in delivering their operational plans and in tandem support the Regional Communications and Engagement Team in delivering their regional priorities.
We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
Person specification
Qualifications
Essential criteria
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Further training or significant experience in project management, financial management or supporting change management processes.
Knowledge & Experience
Essential criteria
- Experience of working directly with the media and other key stakeholders in a dedicated communications role
- Experience of preparing, implementing and evaluating effective communications and engagement plans for a range of projects/campaigns with tangible examples of successfully delivery
- Evidence of a solid understanding of patient confidentiality and the relevant aspects of libel law, the Freedom of Information Act, Equality Act and Data Protection Act.
Desirable criteria
- Demonstrated experience in a Healthcare environment
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Skills, Capabilities & Aptitudes
Essential criteria
- Excellent written communication skills with experience of drafting and editing copy for briefings and for a range of publications from corporate documents to public information leaflets, newsletters, press releases and digital media
- The ability to deliver accurate, convincing copy, including statements for media, to tight deadlines
- The ability to analyse information in relation to media and social media coverage of health and social care activity in the sub region and use this to inform decision making and planning
- Numerate and able to understand complex financial issues combined with deep analytical skills.
Values and Behaviours
Essential criteria
- Values diversity and difference operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Adaptability, flexibility and ability to cope with uncertainty and change
- Able to travel across various sites where applicable
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Gwen Park
- Job title
- Senior Communications and Engagement Manager
- Email address
- [email protected]
- Telephone number
- 07710152305
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