Job summary
- Main area
- Account Manager (Faculty)
- Grade
- NHS AfC: Band 7
- Contract
- Permanent: Hydrid working, office attendance required, along with travel across the EoE region
- Hours
- Full time
- Flexible working
- Job ref
- 990-EOE-6744723-I-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Victoria House, Camlife
- Town
- Cambridge
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 28/11/2024 23:59
Employer heading
Account Manager
NHS AfC: Band 7
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
The Faculty Support Team supports the development of Foundation and Secondary Care Specialty Schools (including Public Health and Dental). This involves the recruitment and development of educators; and working with them to support the delivery of training to trainees and trainers.
The team support curriculum delivery in two specific ways:
- Managing the Curriculum Study Leave process by working with national teams, local education providers and the Specialty schools
- Managing events run by and for Schools, including training courses,
conferences and meetings
Further functions of the Faculty Support Team include, but are not limited to; educator recruitment, induction and development, oversight of virtual learning, oversight of Trust based school administrators and support for Trainee Fellows. The Account Manager will support the Faculty Support Senior Manager and the team to ensure that their workstream of programmes are planned and managed effectively whilst taking the lead in assisting in their successful delivery.
The role specifically manages the development and provision of specialty specific services across a number of Postgraduate Schools. The role involves working closely with the Head(s) of School(s), as well as linking with key stakeholders across the east of England.
The postholder may be expected to carry out other appropriate delegated duties as required.
Main duties of the job
Improving quality and outcomes
Key responsibilities of the role include:
- To maintain a good awareness of specialty specific requirements and processes relevant to the Faculty Support team.
- To liaise with appropriate functions within the local offices and with key external stakeholders.
- To manage all reporting, relating to the relevant specialty School(s).
- To develop and manage Annual School Business Plans in liaison with Heads of Schools and ensure that any innovations are integrated into the other functional teams’ working activities if appropriate. Review progress against Business Plans.
- The management of additional specific workstreams, at direction of Faculty Support Senior Manager
Enabling patient and public involvement
- To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England
- To ensure all public and patient contact with the office is of the highest professional standard.
- To embed patient and public involvement within NHS England at all levels of decision making.
Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all which will inform the detailed design work & we will achieve this purpose by:
- Enabling local systems & providers to improve health of their people & patients & reduce health inequalities
- Making NHS a great place to work where our people can make a difference & achieve their potential
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values & behaviors to deliver accessible, compassionate care
- Optimising use of digital technology, research, & innovation
- Delivering value for money
If you would like to know more or require further information, please visit https://www.england.nhs.uk/
Colleagues with a contractual office base are expected to spend, on average at least 40% of their time working in-person.
The role is based in Cambridge, face to face office attendance will be required alongside travel across the region when & where necessary. However the job can be hybrid with some time working from home.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
The successful candidate will have excellent interpersonal and communication skills (both written and verbal) and the ability to engage with stakeholders at all levels, both internal and external. In addition, they must possess excellent organisational skills, the ability to prioritise workload and multi-task a variety of demands on their time.
You can find further details about the job, in the attached Job Description and other supporting documents.
Person specification
Experience
Essential criteria
- Knowledge of current policies, initiatives, developments and issues within medical education with an understanding of local and national implications
- Demonstrated experience of co-ordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence
- Experience of managing a team without direct line management
Desirable criteria
- Experience of monitoring budgets and business planning processes
- Knowledge of DH funding streams associated with the allocation of funding to postgraduate medical education
- Understanding of the public sector
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
Skills and abilities
Essential criteria
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Experience of setting up and implementing internal processes and procedures
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
- Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures.
Qualifications
Essential criteria
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Desirable criteria
- Evidence of continued professional development.
- Postgraduate degree in Management Studies or equivalent
Values and behaviours
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
- An ability to maintain confidentiality and trust.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kasia Calka
- Job title
- Faculty Support Senior Manager
- Email address
- [email protected]
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