Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working - 0.1 hours per week
- Job ref
- 372-FW1301
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Broad Street Plaza
- Town
- Halifax
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
- Interview date
- 16/12/2024
Employer heading
Flexible Workforce Community Receptionist
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
We are looking to recruit a highly motivated individual to join our Reception/Admin Team based at Broad Street Plaza Halifax. You will also be required to work flexibly across the admin sites from time to time to accommodate the needs of the service, supporting the team from a non-clinical perspective.
You must have excellent communication and customer service skills together with competent IT skills and excellent attention to detail. Having previous experience working in an administrative setting. Using an electronic appointment booking system would also be desirable. You must be able to work under pressure and be able to meet deadlines.
Main duties of the job
· To provide a friendly customer focused reception/clerical service to both patients and staff at community sites.
· To provide administrative support to clinical teams as and when required.
· Work flexibly across community sites where necessary.
Working for our organisation
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Detailed job description and main responsibilities
- Deliver all reception, telephone and administrative duties in a courteous and friendly manner including efficient and timely message taking.
- Book patients into clinics using electronic booking systems, (SystmOne, Cerner EPR) and process discharge referrals.
- Communicate with patients, the public and staff from other parts of the trust on a wide range of issues; always presenting an efficient, courteous and empathetic manner.
- Take delivery of clinical and stationery supplies, including stock taking where necessary.
- Maintain strict confidentiality in conjunction with the Data Protection Act
Person specification
QUALIFICATIONS / TRAINING
Essential criteria
- GCSE English and Maths at Grade 3 or equivalent
- Word Processing RSA II or equivalent
Desirable criteria
- ECDL or equivalent
- Customer Service Qualification
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
- Good written and verbal skills
- Good keyboard skills with experience of SystmOne, Microsoft Office, Electronic Diary systems and emails.
- Proven experience of working as part of a team in a busy office setting.
- Good standard of general education
- Experience of working with public
- Understanding of Confidentiality and Data Protection
- Ability to communicate at all levels internally and externally
- Strong team working skills
- Ability to prioritise
- Good organisational skills and ability to use own initiative
- Flexibility
- Articulate, calm, polite, effective listening skills and well-motivated with a positive attitude to customer care
- A commitment to ongoing training and development
- Experience of working within NHS
Desirable criteria
- Office Procedures
- Experience of working in a Primary Care setting
- Knowledge of NHS or other public/voluntary sector bodies
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Inglis
- Job title
- MSK MSK Physiotherapy Admin Co-ordinator
- Email address
- [email protected]
- Telephone number
- 07917235041
- Additional information
Kelly English
07823534370
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