Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 372-FSS2479-B
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Calderdale Royal Hospital
- Town
- Halifax
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
- Interview date
- 19/07/2024
Employer heading
Ward Clerk/Receptionist
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
We are looking for an enthusiastic and motivated individual who enjoys the challenge of working in a busy, fast paced environment where no two days are the same.
As the first point of contact for families accessing the maternity services, you will offer administrative support for our clinical teams across acute and outpatient settings.
Main duties of the job
Principle duties and responsibilities include but are not limited to:
- Admit patients coming into the department, using the electronic computer system, ensuring that all relevant patient information is taken, up to date and recorded accurately
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times
- Escalate any concerns over patients wellbeing or safety to the relevant clinical staff
- Facilitate by making emergency calls to ensure appropriate medical response to obstetric emergencies
- Book, reschedule and cancel, where necessary, clinical appointments
- To answer telephone enquiries from patients, visitor’s, community midwives, health visitors, GPs and other organisations, obtaining relevant information where required
- Deal with face to face enquiries from patients and clinical staff within the department
- Keep patient boards up-to-date with admissions, discharges and transfers, ensuring all relevant Electronic Patient Records (EPR) systems are kept up to date
Working for our organisation
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Detailed job description and main responsibilities
Principle duties and responsibilities include but are not limited to:
- Admit patients coming into the department, using the electronic computer system, ensuring that all relevant patient information is taken, up to date and recorded accurately
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times
- Escalate any concerns over patients wellbeing or safety to the relevant clinical staff
- Facilitate by making emergency calls to ensure appropriate medical response to obstetric emergencies
- Book, reschedule and cancel, where necessary, clinical appointments
- To answer telephone enquiries from patients, visitor’s, community midwives, health visitors, GPs and other organisations, obtaining relevant information where required
- Deal with face to face enquiries from patients and clinical staff within the department
- Order stationery and maintain adequate stock levels for effective functioning of the unit
- To order, receive and check stock, ensuring the area remains adequately stocked
- Monitor, via intercom system visitors and welcome them to the unit, directing them appropriately
- Keep patient boards up-to-date with admissions, discharges and transfers, ensuring all relevant Electronic Patient Records (EPR) systems are kept up to date
- Ensure patient case notes are filed accordingly and prepared for scanning on patient discharge in a timely manner
- Provide admin/secretarial support to the ward and staff
- Order patient information leaflets/booklets and keep these adequately stocked
- Do any photocopying for department
- Relaying any messages promptly
- Act in a courteous manner
- Help maintain an efficient, friendly service
- Report all hazards, incidents and untoward occurrences to Manager
- Report any changes in patient’s condition to person in charge
- Understand the need for, and maintain, patient confidentiality
- Maintain ward cleanliness and environment organisation
- Liaise with members of the multi- disciplinary team
- Assist with induction of new starters to the unit. Compiling relevant paperwork and assisting with any IT problems they many encounter
- Assisting doctors, midwives and other staff with EPR/IT issues
- Keep up-to-date with any new equipment that may need ordering, ensuring that stock levels are maintained appropriately to ensure patient safety
- Complete trust fund forms for approval, liaising with charitable funds manager to arrange payment
- Assist staff with communications between ward areas and departments.
- Collect, monitor and input medical device competencies for staff into the medical device data base. Keeping data base current and encouraging staff to complete these
- Assist in all ward audits and support staff with new audit initiatives with creating new audit tools
- Undertake any other duties, as required, in line with the grade of the post
Person specification
Qualifications & Experience
Essential criteria
- GSCE Maths and English 9-2
- NVQ Level 2 in business administration customer services or equivalent admin experiences
- Previous clerical, administrative and secretarial experience
Desirable criteria
- Experience working in the NHS
- Dealing with members of the multidisciplinary teams
Expertise
Essential criteria
- Knowledge of word processes and packages
- Excellent keyboard skills
Desirable criteria
- Experience of EPR and capacity management
- Knowledge of medical terminology
Personal qualities
Essential criteria
- Good organisational skills
- Ability to work under pressure and prioritise own workload
- Good communication skills
- Ability to work in various locations across Calderdale & Huddersfield
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ann Frost
- Job title
- Maternity Matron
- Email address
- [email protected]
- Telephone number
- 01422 222109
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