Crynodeb o'r swydd
- Prif leoliad
- Ophthalmology Admin
- Gradd
- NSH AFC: Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser
- Gweithio hyblyg
- Cyfeirnod y swydd
- 372-SURG1810
- Cyflogwr
- Calderdale and Huddersfield NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Huddersfield Royal Infirmary
- Tref
- Huddersfield
- Cyflog
- £23,615 per annum, pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 02/09/2024 23:59
- Dyddiad y cyfweliad
- 09/09/2024
Teitl cyflogwr
![Calderdale and Huddersfield NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/162.png)
Ophthalmology Referral Portal Administrator
NSH AFC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Trosolwg o'r swydd
To support and work alongside the Failsafe Team and Triage Assessment (TAS) Coordinator for Ophthalmology, Orthoptics and Optometry services.
Work closely with the OOO team to enable patient referrals and follow up pathways to be dealt with in a timely manner and to assist TAS as a point of contact for the Community Ophthalmology Referral Portal (EyeV).
Prif ddyletswyddau'r swydd
- Assisting the gatekeeper for new referrals sent into the hospital eye services via ERS and the Community Ophthalmology Referral Portal (EyeV). With the onus being to manage our short-notice acute services.
- Assisting with new Appointment Slot Issues (ASI), Appointments for booking from the various sources and liaise with the Failsafe team to identify capacity.
- Oversee the Community Ophthalmology Referral Portal (EyeV) to ensure all new referrals (emergency, urgent and routine) are allocated and booked to the required emergency or sub-specialty clinic within the correct timeframe.
Gweithio i'n sefydliad
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Assisting the gatekeeper for new referrals sent into the hospital eye services via ERS and the Community Ophthalmology Referral Portal (EyeV). With the onus being to manage our short-notice acute services.
- Assisting with new Appointment Slot Issues (ASI), Appointments for booking from the various sources and liaise with the Failsafe team to identify capacity.
- Assisting with slot utilisation, including communicating appointment availability to patients and documenting response on Medisight when required.
- Oversee the Community Ophthalmology Referral Portal (EyeV) to ensure all new referrals (emergency, urgent and routine) are allocated and booked to the required emergency or sub-specialty clinic within the correct timeframe.
- To ensure all emergency and urgent referrals are exported from the Ophthalmology Referral Portal (EyeV) to EPR and Medisight systems.
- To liaise with all service users to ensure that clinic management rules are maintained, for example overbooking rules, adding additional slots and any other ad-hoc outpatient booking requests.
- To have understanding and awareness of capacity and demand issues by familiarisation of outpatient waiting times on a specialty basis as well as 18-week RTT pathways, in order to highlight to the appropriate teams where necessary and liaise with failsafe team to adjust appointment slots as required.
- To utilise Trust resources to address capacity and demand management challenges within outpatients to utilise capacity to its maximum potential.
- Maintenance of discharge and follow up appointments where applicable in conjunction with clinicians and the Failsafe team.
- Communication (letters, telephone, text messages etc) with patients to ensure they are aware of the progress of their referral and appointment.
- To be responsible for dealing with service user enquiries, concerns and complaints in a professional and effective manner. To seek advice when required and to feedback in an appropriate and timely manner to all parties concerned.
- Communicating (letters, telephone, email etc) with GP surgeries and Opticians to allow a clear, concise patient pathway and obtain referral information as required.
- Dealing with telephone calls, internal and external.
- Working with the TAS coordinator and Failsafe team to support the service as required, whilst managing own workload.
- Maintenance of TAS dashboard and clinical spreadsheets.
- Attending meetings with clinicians, Failsafe and Ops Managers. Supporting and providing senior management with information.
- Ability to be adaptable and work at various sites within the Trust subject to service needs.
- Undertake personal training and development where appropriate.
- To follow Health and Safety Policy relevant to the working environment and attend mandatory updates in accordance with the Trust policy.
- Work within all Trust Policies and Procedures
- Any other duties which are delegated appropriate to the post.
Manyleb y person
QUALIFICATIONS / TRAINING
Meini prawf hanfodol
- Educated to GCSE standard or equivalent
- Evidence of commitment to Organisational and individual development and willing to undertake all mandatory training where required
Meini prawf dymunol
- Accurate keyboard skills to RSA 2 or equivalent
- Evidence of self-development
KNOWLEDGE, EXPERIENCE & EXPERTISE
Meini prawf hanfodol
- Ability to prioritise workload and work in an accurate and timely manner
- Ability to demonstrate excellent communication and organisational skills
- Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face
- Awareness of confidentiality and Information Governance
- Demonstrable experience of excellent and accurate inputting skills
- Ability to organise and prioritise own workload
- Experience of working to deadlines and targets
- Experience of using Microsoft Office package, e.g. Word, Excel and Outlook
Meini prawf dymunol
- Recent relevant experience working within a patient/customer focused office environment
- Recent experience of working in an NHS environment
- Awareness of Local and National NHS guidelines
- Understanding of Trust policies and procedures and their impact on service delivery
- Experience of e-Referral and EPR systems
- Experience working within an Ophthalmic setting
- Knowledge of outpatient clinics in EPR
- Knowledge of the Trust’s 18-week RTT pathway
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Laura Brook
- Teitl y swydd
- Ophthalmology Failsafe and Admin Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01484 343412
- Gwybodaeth i gefnogi eich cais
Sara Handley
Operations Manager for Head and Neck Services
01484 357072
Rhestr swyddi gyda Calderdale and Huddersfield NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector