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Detailed job description and main responsibilities

• Assisting the gatekeeper for new referrals sent into the hospital eye services via ERS and the Community Ophthalmology Referral Portal (EyeV). With the onus being to manage our short-notice acute services.
• Assisting with new Appointment Slot Issues (ASI), Appointments for booking from the various sources and liaise with the Failsafe team to identify capacity.
• Assisting with slot utilisation, including communicating appointment availability to patients and documenting response on Medisight when required.
• Oversee the Community Ophthalmology Referral Portal (EyeV) to ensure all new referrals (emergency, urgent and routine) are allocated and booked to the required emergency or sub-specialty clinic within the correct timeframe.
• To ensure all emergency and urgent referrals are exported from the Ophthalmology Referral Portal (EyeV) to EPR and Medisight systems.
• To liaise with all service users to ensure that clinic management rules are maintained, for example overbooking rules, adding additional slots and any other ad-hoc outpatient booking requests.
• To have understanding and awareness of capacity and demand issues by familiarisation of outpatient waiting times on a specialty basis as well as 18-week RTT pathways, in order to highlight to the appropriate teams where necessary and liaise with failsafe team to adjust appointment slots as required.
• To utilise Trust resources to address capacity and demand management challenges within outpatients to utilise capacity to its maximum potential.
• Maintenance of discharge and follow up appointments where applicable in conjunction with clinicians and the Failsafe team.
• Communication (letters, telephone, text messages etc) with patients to ensure they are aware of the progress of their referral and appointment.
• To be responsible for dealing with service user enquiries, concerns and complaints in a professional and effective manner. To seek advice when required and to feedback in an appropriate and timely manner to all parties concerned.
• Communicating (letters, telephone, email etc) with GP surgeries and Opticians to allow a clear, concise patient pathway and obtain referral information as required.
• Dealing with telephone calls, internal and external.
• Working with the TAS coordinator and Failsafe team to support the service as required, whilst managing own workload.
• Maintenance of TAS dashboard and clinical spreadsheets.
• Attending meetings with clinicians, Failsafe and Ops Managers. Supporting and providing senior management with information.
• Ability to be adaptable and work at various sites within the Trust subject to service needs.
• Undertake personal training and development where appropriate.
• To follow Health and Safety Policy relevant to the working environment and attend mandatory updates in accordance with the Trust policy.
• Work within all Trust Policies and Procedures
• Any other duties which are delegated appropriate to the post.