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Crynodeb o'r swydd

Prif leoliad
Receptionist
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Rhan-amser - 15 awr yr wythnos
Cyfeirnod y swydd
423-6421540
Cyflogwr
Airedale NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Airedale Hospital
Tref
Keighley
Cyflog
pro rata per annum
Yn cau
11/07/2024 23:59

Teitl cyflogwr

Airedale NHS Foundation Trust logo

Emergency Department Receptionist (Band 3)

NHS AfC: Band 3

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.  

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

These are exciting times for Airedale.  We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030.  By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

 

Trosolwg o'r swydd

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Previous applicants need not re-apply

Prif ddyletswyddau'r swydd

Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne). 

Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.

Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.

Communicate effectively and sensitively to distressed patients and relatives.

Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.

Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust

General admin duties e.g. filing, dealing with telephone enquiries, scanning etc

Gweithio i'n sefydliad

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.

You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.

We are looking for staff with commitment to quality and care and working together for patients 

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

For further details please see the attached job description and person specification attached to this advert

Manyleb y person

Qualifications

Meini prawf hanfodol
  • ECDL/CLAIT or equivalent or SystmOne experience
Meini prawf dymunol
  • IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare

Experience

Meini prawf hanfodol
  • Significant and recent reception/office experience in a health care setting
  • Experience and understanding of confidentiality policies and procedures
  • Experience of working shifts with a flexible approach to work
  • Previous work in a pressurised environment
  • Experience in dealing with distressed patients and relatives
  • Experience in working in a multi-disciplinary team
  • General office experience e.g. filing, telephone enquiries, scanning systems etc
  • Understanding the importance of data quality
Meini prawf dymunol
  • Previous Emergency Department experience
  • Understanding appointment systems
  • Experience in working a 24/7 shift system, including nights

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardDisability Confident - two yearsNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleInvestors in PeopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tracey Mattock
Teitl y swydd
Administration Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01535292289
Gwybodaeth i gefnogi eich cais

Jacqueline Briggs, Admin Supervisor, Ext 4484

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg