Job summary
- Main area
- Cyber Operations
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-TD-CY-6626996-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Wellington Place, Leeds/Hexagon House, Exeter
- Town
- Leeds/Exeter
- Salary
- £62,215 - £72,293 per annum
- Salary period
- Yearly
- Closing
- 01/10/2024 23:59
Employer heading
Senior Service Manager
NHS AfC: Band 8b
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
Cyber Operations purpose is to support safe care and build public trust by building NHS England’s cyber resilience and enabling the wider health system to be cyber resilient, supporting Transformation Directorate’s purpose of delivering the best care and outcomes for the NHS.
The Cyber Operations sub-directorate consists of 4 operational areas:
Cyber Security Operations Unit (CSOU) - SIO
Cyber Delivery Unit (CDU).
Cyber Improvement Programme.
Chief Information Security Office Function (CISO)
Service Integration and Ownership (SIO), which is part of Cyber Operations and Cyber Security Operations Unit. SIO is primarily external facing, managing the portfolio of Cyber Services to NHS Systems, to manage cyber risk and ultimately provide cyber resilience while underpinning the delivery of patient services and outcomes.
Consistent, efficient, proportionate security risk management is best achieved by a blend of centralised advice, control and security services blended with individual security responsibility and actions. We support owners of security risk keeping their services secure, deliver managed security services to the system, filling the gaps where secure design & operation or other constraints fail to deliver proportionate security across the system.
Main duties of the job
The role maintains a portfolio of centrally managed cyber services that supports the Health & Care System. This will include identifying trends and opportunities across services and on-ward enhancements and business planning.
As part of the service team, you will support the operational delivery of Cyber Operational Services and process management, across the service lifecycle, including but not limited in the areas of to service transition, operation and retirement. You will also be required to support the Service Strategy and associated processes and governance, ownership, supplier management, integration.
The Senior service manager will take a customer focused approach whilst working with and supporting internal and external partners to ensure excellent service delivery and supplier management.
They will be required to manage and develop individuals in the team, providing them with subject matter expertise and direction when needed.
Working for our organisation
What's in it for you
A role as part of a dynamic team using data and digital technology to transform health and care.
A range of opportunities to build your experience in an environment where your work has a direct and positive impact.
A real commitment to your personal and professional development with access to a broad range of learning opportunities
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more information about the role and responsibilities.
Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. This will be used in both the shortlisting and interview processes
Important: Please be aware there are residency requirements you need to meet:
All NHS England Cyber Security personnel must hold security clearance SC level as a minimum. To meet National Security Vetting requirements, you must have resided in the UK for a minimum of 3 out of the past 5 years for SC clearance. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. More information on SC clearance can be found here.
Please make sure you meet these requirements before applying for this role. You don’t need to have SC already, however, failure to achieve the requirements for SC after offer, will result in the job offer being withdrawn.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person specification
Qualifications
Essential criteria
- ITIL Practitioner, VeriSM Foundation or equivalent experience.
Skills
Essential criteria
- Manages suppliers to meet key performance indicators and agreed targets. Manages implementation of supplier service improvement actions. Use suppliers' expertise to support and inform development roadmaps. Manages operational relationships between suppliers. Ensures potential disputes or conflicts are raised at an early stage, with clear escalation paths for resolving them. Performs bench-marking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed. Identifies constraints and opportunities when negotiating or renegotiating contracts.
Knowledge and experience
Essential criteria
- Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
- Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the customer negotiates service level requirements and agrees service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency
Desirable criteria
- Proven experience of practising ITIL service management processes.
- Proven ability to create, develop and manage teams effectively.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Liam Coughlan
- Job title
- Senior Service Manager
- Email address
- [email protected]
- Telephone number
- 07789941227
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