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Job overview

NHS 111 online helps you find the right care for an urgent health problem. We are a multidisciplinary team of user researchers, designers, clinicians, developers and technical people working to agile principles. Our priorities are set by user needs and our aim is to develop a product that is accessible to all. 

We are looking for a Lead Delivery Manager to join our award-winning team. You will gain experience working on a patient-facing product in an exciting and fast-paced environment.

Main duties of the job

Responsible for enabling a team to deliver value across related products or services.

Ensure that delivery team(s) organise themselves in the most effective way to achieve business outcomes. Motivate their team to learn and innovate, whilst providing coaching and  guidance. Blockers are removed, and their interdependencies are addressed, including managing third parties. Manage diverse tasks and conflicting priorities.

Understand behaviours and culture. Manage people and ways of working; ​​adapt team composition to changing needs and respect the self-organising and self-managing nature of the teams. Support Product Managers in budget management and monitoring budgets against expenditure.  

​​​​​Create lasting transformation towards agile and lean ways of working. Influence culture change, user-centred design and lean/agile ways of working within NHS England. Contribute to the on-going development of NHS England’s Delivery Management capabilities.

Demonstrate significant knowledge and expertise of related disciplines (testing, development, research, design, comms, change management and planning) , support knowledge sharing through communities of practice, make recommendations to the most senior levels of management, and deal with complex challenges. Work with key external stakeholders such as the Department of Health & Social Care.

Will likely have ​​line management responsibilities for a number of NHS England colleagues at Band 8B and below. 

Working for our organisation

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.