Job summary
- Main area
- Improvement & Analytics
- Grade
- NHS AfC: Band 8d
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 990-COO-6748440-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Wellington House
- Town
- London
- Salary
- £96,340 - £109,849 per annum (inclusive of London Weighting)
- Salary period
- Yearly
- Closing
- 21/11/2024 23:59
Employer heading
Head of Improvement
NHS AfC: Band 8d
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
This is an excellent opportunity for a highly motivated, skilled, and capable Head of Improvement to be embedded in the Private Offices of the NHS Chief Executive (CEO), Chief Finance Officer (CFO) and Chief Operating Officer (COO).
This is a rich and varied role working across a wide range of programme areas and priorities to provide high-quality analytical support to the Private Office and involving close working with Senior Leadership and Ministers with a key focus on Urgent & Emergency Care Improvement.
Main duties of the job
The Head of Improvement role is key to ensuring the analytical needs of the CEO/COO/CFO Private Office are met, principally:
- To support Urgent & Emergency Care improvement, by ensuring CEO, CFO and COO have data and analytics they require to understand both UEC performance and wider NHS performance that impacts on the UEC pathways.
- To support ad hoc requests, either undertaking the work or working as air traffic control to intelligently translate, commission, direct, and support the work. These are not all simple data requests, they require an ability to interrogate the data and create an accurate narrative of what is happening and why, which can be used publicly when required.
- To improve our cross-cutting approach to operational information, such as ensuring dashboards meet the immediate day to day needs of CEO, CFO and COO; that they receive operational performance insights tailored to their requirements; and help to develop our organisational approach to light-touch evaluation.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
Please see the attached JD but as a flavour of responsibilities, the Head of Improvement you will:
- Ensure materials for cross government meetings, press releases, etc. have undergone the correct fact checking and support the strategic interest of the organisation.
- Lead and orchestrate analytical projects. For example, commissioning and guiding analytical teams to respond to analytical requests from private office.
- Forge and maintain strong links between private office and analytical teams. For example, acting as a lead on day-to-day work including the performance overview dashboard.
- Work with external organisations on their data and analytical commissions. For example, working with civil service departments on data access requirements.
- Take a forward look to support analytical insights that the CEO, CFO and COO will need in 6-12 months time.
- Utilise a variety and depth of analytical techniques to provide quality, timely analysis and intelligence relating to key priorities of NHS England.
- Lead and suggest analytical solutions to problems, to analyse and triangulate data in innovative ways and ensure findings are presented clearly to a range of audiences.
Person specification
Education / Training / Qualifications
Essential criteria
- Educated to Master’s level or equivalent level or equivalent experience of working at a senior level relevant to urgent and emergency care
Skills
Essential criteria
- High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
- Ability to think strategically and analyse complex problems and interact in a complex, multi-disciplinary environment.
- Confident in the use of information technology and data interpretation, including SPC (statistical process control).
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
Experience
Essential criteria
- Track record of building sustainable relationships with senior NHS leaders and clinicians; expert negotiator, facilitator and mediator, with experience of applying these skills with senior/executive audiences
Knowledge
Essential criteria
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emmi Poteliakhoff
- Job title
- Director of Analytics
- Email address
- [email protected]
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