Job summary
Employer heading
Commercial Operations Manager
NHS AfC: Band 7
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
We are in the process of establishing long-term capability to deliver the New Hospital Programme - the 3rd largest programme on the Government’s Major Projects Portfolio enabling the delivery of NHS’s Health Infrastructure Plan.
As a Commercial Operations Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Commercial Directorate supporting the Business Operations Lead in:
· Supporting the directorate to define, build and grow the culture across the Commercial Directorate.
· Leading development, implementation, and assessment of strategies and programs to continuously improve engagement among our employees and wider commercial workforce, contributing to a high performing organisation linked to our values.
· Working in partnership with senior leaders, evolve recruiting, interviewing, onboarding, and offboarding programs for the Commercial Directorate.
· Building strong internal and external networks and drive change management and leadership of Culture & Engagement initiatives.
· Deliver operational engagement programmes and initiatives that support wider team objectives, including management of relevant engagement platforms such as the NHP Hub, supporting with event management and logistics, webinars, and operational forms of communication.
Main duties of the job
The post holder will support the Business Operations Lead and their team to ensure that their work stream of programmes are planned and managed effectively and assist in their successful delivery:
· Manage the team’s business support function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
· Liaise with appropriate functions within the organisation and the Sector.
· Manage all corporate business returns, including planning and workforce returns.
· Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation.
· Take a lead in the coordination of training & development and recruitment activity across the team.
· Oversight and management of all aspects of the team budgets.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Person specification
Qualifications
Essential criteria
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Further training or significant experience in project management, financial management or supporting change management processes.
Knowledge and experience
Essential criteria
- Subject matter expertise across a number of key areas relating to: Business Operations, Business Management, Business Engagement, Operational Improvement & Efficiency, Governance, Risk & Assurance, Business Continuity, Stakeholder Management & Engagement, Budget & Financial Management
- Demonstrable specialist knowledge in a relevant discipline
- Experience of managing a team.
- Significant experience of successfully operating in a politically sensitive environment.
Skills Capabilities & Attributes
Essential criteria
- Ability to develop written communications clearly & concisely
- Quality control experience for external communications
- Awareness of the ‘big picture’ and ability to apply political judgement
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
Documents to download
Further details / informal visits contact
- Name
- Recruitment Support
- Job title
- Recruitment Support
- Email address
- [email protected]
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