Job summary
- Main area
- Regional Director's Business Office
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-NEY-6421967-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Stella House
- Town
- Newcastle
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Business Support Manager
NHS AfC: Band 7
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
As a Business Support Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the North East region.
Main duties of the job
In particular the postholder will:
• Provide efficient and effective support to the Regional Director, including the drafting of briefings, reports and correspondence.
• Support key corporate meetings
• Lead on corporate projects and governance as required
• Support key programmes of work as agreed with the Head of Strategy and Transformation to ensure that these are delivered effectively.
• Support Matrix working effectively.
• Provide high quality project, service, initiative and administrative support including information and analysis.
• Undertake reporting and analysis of information to support delivery
Working for our organisation
- The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Detailed job description and main responsibilities
Project Management
• Contribute to performance improvement, taking a lead for identified areas.
• Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.
• Provide relevant and timely specialist advice and guidance on own portfolio.
• Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions.
- Management of a risk and issues tracking mechanism and the resolution and escalation processes
Key Working Relationships
• The post holder will be required to maintain constructive relationships with a broad range of stakeholders.
• Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
• Develop and implement data collection systems that will provide accurate and timely data.
• Present information and issues, explaining highly complex issues, to a wide range of stakeholders.
Please see attached JD for full responsibilities of this role.
Person specification
Qualifications
Essential criteria
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Further training or significant experience in project management, financial management or supporting change management processes
Knowledge
Essential criteria
- Demonstrable specialist knowledge in a relevant discipline including experience within NHSE regions and private office work
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at senior management team level.
- Demonstrated experience in a Healthcare environment.
Skills
Essential criteria
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Helen Dowdy
- Job title
- Head of Strategy and Transformation
- Email address
- [email protected]
- Telephone number
- 07747 776591
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