Job summary
Employer heading
Operational Support Coordinator
Band 4
Job overview
At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands.
We currently have a permanent position within our A&E Operational Support Coordinator team, based at Rotherham in South Yorkshire. The successful post holder will be expected to cover all locations within South Yorkshire, ensuring that provision is available five days per week to support the leadership team.
This is an exciting opportunity for individuals who can provide administrative support to the management team by contributing to a diverse range of tasks.
Main duties of the job
Act as an effective communication link between the A&E Operational Management team, stakeholders, patients, and the public, dealing appropriately with complex, sensitive, and confidential information.
Establish and develop good working relationships with the wider A&E Operations department and support service departments.
Produce letters, reports and provide analytical support to the A&E Operations Management team as and when required.
Independently reply to/action correspondence where necessary for standard processes such as estates issues, compliments, and departmental queries.
Coordinate the collation of information and run analysis reports as required.
Diary management for the A&E Operations Management Team where requested.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Detailed job description and main responsibilities
For full details of the main responsibilities please see the job description and person specification.
Person specification
Qualifications
Essential criteria
- Educated to NVQ Level 4 or equivalent experience in similar areas of work
Experience
Essential criteria
- Significant experience of working in a busy office environment in a similar role.
- Experience in preparation of general correspondence and management reports.
Personal
Essential criteria
- Decisive and clear with ability to work unsupervised using own initiative and demonstrates flexibility to respond to different work environments
- Commitment to continuing professional development
skills
Essential criteria
- Time management skills to prioritise conflicting workload demands of self and team with ability to multitask
- Excellent minute taking with advanced IT skills and competent in the use of Microsoft Applications to include Word Excel and Outlook
Documents to download
Further details / informal visits contact
- Name
- Tom Smith
- Job title
- Operational Support Services Manager
- Email address
- [email protected]
- Telephone number
- 07584440314
If you have problems applying, contact
- Address
-
Yorkshire Ambulance Service Headquarters
Brindley Way
Wakefield
West Yorkshire
WF2 0XQ
- Telephone
- 07425 213930 or 0330 678 4015
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