Job summary
- Main area
- catering services
- Grade
- Grade B
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 days from 7 on a roster between the hours of 0630-2000)
- Job ref
- 423-AGHS6359821-B
- Employer
- AGH Solutions Ltd
- Employer type
- NHS
- Site
- Airedale General Hospital
- Town
- Steeton
- Salary
- £24,977 per annum
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Patient Experience and Nutritional Supervisor (Grade B)
Grade B
AGH Solutions is a wholly-owned subsidiary of Airedale NHS Foundation Trust. We are proud of our NHS heritage, and proud to be supporting Airedale’s clinical services.
We provide a wide range of services from traditional facilities management and estate maintenance, to sterile services, wheelchair engineering and procurement, to clients both within and beyond the NHS.
Job overview
Are you looking for a role that is rewarding, a role that gives you the satisfaction of knowing you’ve made a difference to someone’s day? Then we may have the role for you.
Our Patient Catering Team is currently going through a period of transformation, and to support this, we are now recruiting for an additional colleague to join our Supervisory team on a permanent basis.
Our Catering Team are passionate about our patients experience, and developing our service to meet the needs of our patients, colleagues and service users, but also that we work collaboratively with internal and external stakeholders, building upon the trusts foundations and right care values.
You will play an active part in enhancing our Patients and Colleagues Experience, To ensure service delivery and data / information is managed effectively, and that the service is maintained to our service level agreements.
The role will also include, supporting the onboarding of new colleagues, including local induction, training, and delivery of recurrent training of catering colleagues, meal time assurance checks, first line management of a team of catering colleagues which includes patient dining colleagues and our ward based hostess and housekeeper colleagues.
Previous applicants need not re-apply.
Interviews to take place W/C 5 August
Main duties of the job
· To ensure the Company’s statutory regulations regarding hygiene, food safety, health and safety and cleanliness in the kitchen and ancillary areas are complied with in all tasks undertaken by staff and by visitors..
· To provide high personal standards of performance, hygiene and appearance
· Exchange information with catering staff in relation to rotas, catering service and training matters. This is to include :
· Ensuring staff know the menu being served
· Portion size of the dishes
· Presentation
· Ensuring correct uniform and friendly and courteous manner to customers
Working for our organisation
AGH Solutions Ltd was incorporated on 1 September 2017 as a registered company limited by shares. The sole shareholder is Airedale NHS Foundation Trust.
AGH Solutions is a wholly owned subsidiary of the Trust and provides a fully managed suite of healthcare facilities for use by the Trust. AGH Solutions provides value to the Trust through its specific service offer and through its ability to manage developments and operational risk for the Trust and other parties, enabling the Foundation Trust Board to focus on clinical matters.
Airedale hospital is one of a small number of hospitals constructed entirely from aerated concrete and is seeking to access the Government’s new hospital programme. If the bid is successful, it will be a defining moment for the hospital and the community.
AGH Solutions is an ambitious company and wants to expand its services beyond the hospital walls and into the local region. The company has developed a business growth strategy for 2020-2025 and is seeking a Non-Executive Director that can drive the delivery of these ambitious goals.
Benefits include
26 days holiday a year + Bank Holidays (pro rata)
24/7 access to Employee Assistance Line
Options to buy and sell annual leave
Access to 4 Staff Networks – Enable, Gender, Race Equality and Rainbow Networks
Onsite Children’s Nursery
Access to NHS Discounts
Detailed job description and main responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Person specification
Qualifications
Essential criteria
- GCSE Maths and English
- Level 2 Food Safety
Desirable criteria
- IOSH Managing Safely Level 3
- Level 3 Food Hygiene certificate
- Customer Service training / qualification
- Train the Trainer
Skills
Essential criteria
- Computer literate in excel and word
- Ability to plan & organise own workload to a high standard as well as work as part of a team
- Effective communicator
- High attention to detail
- Able to use own initiative
- Ability to follow written and verbal instructions
Knowledge
Essential criteria
- Good knowledge of Health & Safety and Food Safety practices
- An understanding of Confidentiality
- Knowledge of allergens and allergen management
- Knowledge of catering and hospitality best practice
Desirable criteria
- Understanding of Information Governance
- Knowledge of HACCP
- Knowledge of NHS PLACE
- Understanding of NHS Framework of Audit
Experience
Essential criteria
- Experience of working in a catering environment
- Experience in dealing with customers and handling complaints
- Experience of working with allergens and best practice
- Experience of working with the public / customers
- Experience of working to schedules, procedures and deadlines
- Previous Supervisory Experience
Desirable criteria
- Working in a healthcare / hospital setting
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gareth Williams
- Job title
- Head of Patient Meal Services
- Email address
- [email protected]
- Telephone number
- 01535 294063
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