Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 3
- Contract
- 4 months (Secondment)
- Hours
- Part time - 29 hours per week (No nights or weekends)
- Job ref
- 423-6296570-A
- Employer
- Airedale NHS Foundation Trust
- Employer type
- NHS
- Site
- Airedale General Hospital
- Town
- Steeton
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
My Care 24 Administrator (Band 3) Secondment
NHS AfC: Band 3
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
The post holder will be required to assist in the delivery of a comprehensive administrative service to support management and clinical staff within the Digital Care Hub. The post holder will undertake the processing of patient referrals along with assisting with setting agenda’s and taking minutes of meetings. The post holder will also make and answer telephone enquiries, assist in the co-ordination of caseloads, using System One and assist with the promotion and development of the MyCare24 portfolio of services.
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance ‘Understanding the new NHS’.
*Secondment, Line Manager approval would be required*
Fixed Term 4 months 29 hours per week
Main duties of the job
The post holder will work under the supervision of the Digital Care Hub administrative team and will undertake delegated duties, for which they have received training and at which they are deemed to be competent. The post holder will perform tasks independently and under indirect supervision as set out standard operating procedures (SOPs).
The post holder will adhere to all Trust and Directorate policies and procedures and will act in a manner to ensure the confidence of the general public at all times. They will ensure that adequate precautions are taken to safeguard themselves, patients, staff and property of the Trust.
Working for our organisation
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.
Detailed job description and main responsibilities
KEY PERFORMANCE AREAS
Administration
Register patients on to SystmOne and other clinical systems.
Maintain patient records, ensuring accuracy of clinical systems.
Plan tasks in line with policies, guidelines, standard operating procedures and protocols.
Coordinate caseloads, ensuring appropriate scheduling of patient contacts.
Receiving and processing referrals.
Assisting with the development of marketing materials.
Actioning tasks allocated by clinical team.
Demonstrating duties to new starters from time to time when needed.
Report adverse incidents and near misses through the AEF system and bring to the attention of the appropriate staff in the hub.
Providing other administrative services as required eg, photocopying, sending mail, minuting meetings.
Be responsible & accountable for own behaviour and know when to seek support and advice.
Support patient centred care.
Escalate concerns where appropriate.
Communication
Communicate appropriately and sensitively in different settings, using a range of methods/styles, enhanced by underpinning knowledge and experience
Act professionally and appropriately in situations, understanding that there may be boundaries to confidentiality, seeking support and advice.
Ensure all data related to patient care is entered onto the relevant systems, maintaining confidentiality, e.g. patient care records, SystmOne.
Monitoring generic email inbox prioritising, acting on and directing mail appropriately.
Liaising with internal and external partners to support the delivery of patient care.
Receiving and recording feedback.
Taking calls from patients to onboard them onto the caseload.
Education and Development
Maintain own competencies and educational development.
Attend the mandatory updates as per Trust policy.
For further information and full details of the job role please see the attached job description and person specification.
Person specification
Qualifications
Essential criteria
- GCSE’s including English Language and Mathematics (Grades A-C) or equivalent
- NVQ level 3 in Business Administration or equivalent experience
Desirable criteria
- Evidence of continued professional development
- NVQ level 2 or 3 in health and social care
Experience
Essential criteria
- Experience in the use of IT systems
- Experience of dealing with the general public
- Experience in administrative role
Desirable criteria
- Experience of health systems (such as SystmOne, Cisco)
- Previous experience in an administrative call handling position
- Experience of minuting meetings
- Significant experience of Excel
Skills
Essential criteria
- Basic IT skills including familiarity with Microsoft Office (Word, Outlook etc)
- Organisation skills
- Ability to work within a team
- Ability to motivate self and others
- Flexible attitude to working
- Exemplar written and oral communication skills
- Ability to show empathy and understanding
- Ability to prioritise own workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Woodington
- Job title
- Digital Care Hub Manager
- Email address
- [email protected]
- Telephone number
- 01535 292787
- Additional information
Louise Hall
Clinical Team Leader
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