Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed Term - Maternity Cover)
- Hours
- Part time - 30 hours per week (Please note this role requires to work at Airedale and other sites across the Airedale, Wharfe and Craven areas)
- Job ref
- 423-6810851
- Employer
- Airedale NHS Foundation Trust
- Employer type
- NHS
- Site
- Airedale NHS Foundation Trust
- Town
- Steeton
- Salary
- £24,071 - £25,674 pro rata per annum
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Senior Therapy Administrator (Band 3)
NHS AfC: Band 3
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
To contribute to the running and development of the administration function of MSK Therapy service by maintaining accurate systems, supporting service development activity and undertaking general office duties.
The Musculoskeletal (MSK) Therapy Service is composed of Physiotherapists, Senior Therapy Administrators, and supporting staff. The service covers a wide range of patients across various settings, including outpatient clinics, community hubs, and remote outreach locations. Key components of the MSK Therapy Service include supporting clinicians with diary management, ensuring smooth patient appointment processes, managing data quality, and providing critical administrative support for the delivery of therapy services. This role operates across multiple sites within Airedale NHS Foundation Trust, including off-site specialist clinics, ensuring a seamless patient experience and efficient operational support for the MSK Physiotherapy team.
Main duties of the job
The post holder’s main responsibilities are to:
- Deal with telephone enquiries from patients, the public, staff and other health and social service departments
- Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
- Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
- Develop, maintain and monitor office systems and make changes as appropriate.
- Support administrative team leaders and therapy managers in the day to day running of the service
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust’s Right Care strategy.
Working for our organisation
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes.
Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients – we want to make these part of our DNA.
Detailed job description and main responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Person specification
Qualifications
Essential criteria
- Good general level of education (to GCSE level or equivalent to include Maths and English grade C of above)
- Level 3 Business Admin Qualification
Desirable criteria
- Project Management
Experience
Essential criteria
- Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, Powerpoint)
- Experience of working in an office environment completing administrative duties in the last 12 months.
- Experience of working with the general public
- Experience of supervision and training of other staff in last 12 months
Desirable criteria
- Experience of working in hospital settings
Knowledge
Essential criteria
- Able to develop own knowledge and skills
- Knowledge of the NHS constitution
- Good knowledge of office technology
Desirable criteria
- Knowledge of management of different media platforms
- Have an understanding of Therapy, Dietetics and Mobility Services
Skills
Essential criteria
- Ability to work as of a part team
- Excellent time management skills including prioritisation and meeting deadlines
- Excellent communication skills
- Excellent customer service skills
- Excellent interpersonal skills
- Problem-solving skills
- Ability to work under pressure and delegate tasks appropriately
- Ability to cope with working in a stressful environment, including emotional or aggressive patients and carers
- Ability to concentrate and work intensely in a busy environment
- Able to support others in developing their administrative training and development needs
Desirable criteria
- Ability to produce high quality written information including reports, presentations and spreadsheets
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Stone
- Job title
- Therapy Service Admin Manager
- Email address
- [email protected]
- Telephone number
- 01535293654
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