Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-SW-6784879-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- South West House
- Town
- Taunton
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Project Support Coordinator
NHS AfC: Band 5
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
As part of the New NHS England, the South West region is
committed to being a workplace where everyone is encouraged to
continually reflect, experiment, and improve, where we support and
uphold the behaviours that we expect of each other, and in the way
we approach our work supporting our systems:
· compassionate & respectful
· trusting & reliable
· diverse & inclusive
· grounded & optimistic
· willing to experiment & learn
Our South West Way means being:
· Part of one ‘team South West’ a new, learning organisation where we support each other, share our challenges, and celebrate achievements together.
· A role model for our behaviours and working collaboratively.
· Prepared to adapt to different ways of working, and open to working flexibly.
· Able to access our Core Skills development programme: continuous improvement, coaching, understanding data and teamwork (Team of Teams).
Main duties of the job
The Project Support Coordinator is responsible for the provision of senior administrative and programme/project support services to the Performance and Commissioning Team.
The postholder will:
· Work as part of a team to co-ordinate and implement specific workstreams and team functions
· Provide a comprehensive high quality administrative service
· Be a primary point of contact for the team with internal and external stakeholders, which could include senior leaders, learners, educators, trainers and external organisations.
· Work independently within a defined function to achieve agreed outcomes · Lead the administration of key process and associated IT systems
The post-holder will work closely with colleagues, including senior leaders, across the directorate to deliver a high quality consistent service around Programme, Project Management, and commissioning aligned to NHSE Standard Operating Procedures.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
Engaging with people and key working relationships
- Provide and receive complex or sensitive communications where negotiating/ influencing skills are required to secure agreement or cooperation
- Establish and proactively maintains effective relationships with stakeholders within internal and external networks, influencing, motivating and persuading others
- Input and contribution to relevant internal/external project groups
- Timely and accurate information analysis and reporting, with information in a suitable format for the relevant audience
Management and Leadership
- Exhibits self-belief and believes in own ability to deliver
- Focuses on the achievement of goals for the organisation’s benefit as well as own benefit
- Makes effective decisions based on all available information
- Ensures all employees supervised/managed (where appropriate to specified role) have annual appraisals and personal development plans in place and comply with mandatory training
- Takes responsibility for meeting own objectives and own development needs
- Actively contributes to the evaluation of the effectiveness of others’ learning/development opportunities
- Identifies development needs for others and enables opportunities for others to apply developing skills, behaviours and knowledge · Seeks feedback from others about work to help identify own development needs
- Offers help and guidance and feedback to others to support their development or to help them complete their work requirements effectively
- Delivering Results
Setting Direction and Service improvement
- Discusses with team the likely impact of changing policies, strategies and procedures on practice. Also encourages team to consider changes within own area and how to improve effectiveness
- Takes on new work and makes changes to own work when agreed, requesting relevant help if needed
- Responds positively to change and supports colleagues in understanding and making agreed changes to their work
- Evaluates own and others’ work when needed
- Proactively makes suggestions to improve the service within own work area and beyond
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent level of knowledge
Desirable criteria
- Good understanding of a range of work procedures and practices which require a level of expertise or specialism obtained through formal training or equivalent experience e.g. project management, analytics, finance and accounting processes, high level admin procedures, HR.
Experience
Essential criteria
- Advanced knowledge of Microsoft office package
- Experience of taking information from a number of sources and providing analysis, summary and options within detailed report information
- Significant experience of identifying and developing a range of effective office systems and ensuring maintenance and improvements
Desirable criteria
- Providing secretariat support to formal and complex meetings
Skills
Essential criteria
- Ability to work effectively as part of a team. This may involve flexibility in the reallocation of tasks where plans require adjustment
- Excellent and highly developed time management skills with the ability to recognise and respond to conflicting priorities or sudden unexpected demands and adjust work as required
- Ability to build effective networks with a broad range of stakeholders - shares and engages thinking with others
Desirable criteria
- Ability to determine the appropriate course of action where analysis and judgement of a range of information is required e.g. analysis of complex financial queries or discrepancies, process analysis
- Well-developed ability to exercise high levels of diligence when assessing or preparing documentation, especially when information is received from a variety of sources and may be conflicting
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Massimo Morelli
- Job title
- Performance Assurance Manager
- Email address
- [email protected]
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