Job summary
- Main area
- Regional Operations
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Working across a 7 day rota including weekends and bank holidays)
- Job ref
- 990-SW-6735526-I-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Any South West NHSE Base
- Town
- Taunton, Bristol or Plymouth
- Salary
- £53,755 - £60,504 per annum
- Salary period
- Yearly
- Closing
- 24/11/2024 23:59
Employer heading
ROC Manager
NHS AfC: Band 8a
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
The ROC delivers the operational support and coordination to a variety of operational challenges including the winter response, and other regional or national incidents.
The ROC Leads, Supports, co-ordinates, monitors and escalates South Western operational pressures. Acts as a Single Point of Contact for regional communications and performs the role of the Regional Incident Coordination Centre (ICC) to support the region in response to any other incidents requiring such level of command, control and coordination.
Main duties of the job
The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the W Region. Reporting to the Head of ROC, the postholder will be accountable for supporting the delivery of ROC processes and engagements. The postholder will be required to lead operational shift activity, being accountable for delivering the ROC service for that duty period. Flexibility is of the highest importance within the ROC as we are a 7 day working team covering the hours of 08:00 – 18:00 daily and require applicants to be able to work weekends and bank holidays on a shared rota basis. The postholder will be an effective operational leader able to support the resolution of operational challenges and issues related to UEC pressures or short term incident activity. Able to develop and maintain effective internal relationships with key performance delivery areas, specifically including UEC and EPRR. Able to Synthesise data from multiple sources,
investigate, develop and prepare briefings for internal and external stakeholders.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
The ROC delivers the following functions:
Lead: through regional delivery of national command arrangement ensure regional surge, escalation and strategic management SW Operations through dedicated and visible senior leadership.
Support: systems to deliver patient care, under extreme conditions, through implementation of contingency plans and additional regional and national surge planning.
Coordinate: appropriate responses to multiple operational challenges ensuring an effective response to, and recovery from, significant disruptive challenges impacting regional operational delivery.
Monitor: performance and preparedness, challenging plans and mitigation measures as appropriate.
Escalate: act as a single point of focus for systems to seek support, when local solutions are exhausted, or issues span multiple systems and organisations.
Resolve: complex or emerging problems within local systems impacting on delivery.
The ROC’s scope is:
performing the role of the Regional Incident Coordination Centre (ICC) to support the region in response to any other incidents requiring such level of command, control and coordination.
Person specification
Qualifications
Essential criteria
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge and Experience
Essential criteria
- Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent.
- Evidence of post qualifying and continuing professional development.
- Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
- Experience of managing and motivating a team/virtual team and reviewing performance of the individuals.
Desirable criteria
- Subject matter experience across a number of key areas relating to NHS operations, delivery and assurance.
- Subject matter experience across a number of key areas relating to Urgent and Emergency Care, short-term incident response and disruption.
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
- Experience of identifying and interpreting national policy.
- Member of relevant professional body.
- Experience of working within a team operating over seven days a week for extended hours.
- Experience of positively influencing and providing leadership and support to stakeholders and partners.
- Experience of engaging with NHS colleagues from across different NHS organisations.
- Experience of building effective cross functional working relationships to drive organisational agenda.
Skills, Capabilities & Attributes
Essential criteria
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Ability to analyse complex facts and situations and develop a range of options
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
Values and Behaviours
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients and the public.
- Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Values diversity and difference; operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same.
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Other
Essential criteria
- Able to travel across various sites where applicable
- Flexibility is of the highest importance within the ROC and as we do accommodate flexible working requirements, we are a 7 day working team and require applicants to be able to work weekends and bank holidays on a shared rota basis.
- Adaptability, flexibility and ability to cope with uncertainty and change.
Desirable criteria
- Experience of working in a busy and pressured environment.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rachel Rudd
- Job title
- Senior Regional Operations Centre Manager
- Email address
- [email protected]
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