Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Job share - 37.5 hours per week
- Job ref
- 269-SFT8593
- Employer
- Salisbury NHS Foundation Trust
- Employer type
- NHS
- Site
- Salisbury District Hospital
- Town
- Salisbury
- Salary
- £22,816 - £24,336 per annum pro rata if part time
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
Employer heading
Fertility Centre Administration Team Supervisor
Band 3
Job overview
Salisbury Fertility Centre is based within Salisbury NHS Foundation Trust. We are looking to recruit a friendly and reliable Administration Supervisor to join our team. As the Administration Supervisor for our Fertility Service, you will be responsible for the management of appointment bookings & waiting lists, you will deal with general admin duties of the office and the submission of funding checks.
You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task - dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have outstanding customer care skills.
Main duties of the job
To work as part of the fertility team providing safe and effective care to all service users as a Administration team supervisor. The role is to provide full comprehensive administrative support to the fertility service, completing a variety of tasks with daily patient contact on the telephone and within the centre. The role requires effective communication skills making sure patients have the best possible experience as they embark on their fertility journey. The role ensures service objectives are achieved and the financial, activity and performance targets for the service are met.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person specification
Education, Qualifications and Training
Essential criteria
- GCSE Grade C / 4 or equivalent in English Language
- GCSE Grade C / 4 or equivalent in Maths
Desirable criteria
- Basic IT qualification
Experience
Essential criteria
- Experience in a care setting
- Working in a team environment
- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Ability to proactively identify own training needs and identify training opportunities.
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance.
- Experience of inputting accurate and timely data into computer systems.
- Experience in patient or customer contact
Desirable criteria
- Experience of supporting other workers
- Experience of working under distanced supervision
Knowledge and Skills
Essential criteria
- Able to articulate and express information in a clear, concise, and understandable way, both verbally and written to patients and the multi-disciplinary team
- Ability to work as both a member of a team and own initiative.
- Able to follow clear instructions and give written and oral feedback
- Willingness to undertake annual mandatory training – both classroom and e-learning based sessions.
- Willingness to attend training sessions to develop additional skills and competencies.
- Excellent IT skills including email and Microsoft Office
- Confidence and empathy when speaking with patients and family members.
- Ability to manage difficult conversations and situations.
- Effective negotiation and persuasion skills pathways
- Ability to work autonomously, escalating concerns where appropriate.
- Ability to initiate change to improve efficiency.
- Excellent organisation skills
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines
- Ability to produce work of a high standard with attention to detail
Desirable criteria
- Existing knowledge of patient administration processes used within the NHS.
- Existing knowledge of Lorenzo
- Existing knowledge of NHS policies and procedures
Other
Essential criteria
- Self Motivated
- Good Time Mangaement
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jess Chandler
- Job title
- Women and Newborn Divisional Admin Manager
- Email address
- [email protected]
- Telephone number
- 01722 336262
- Additional information
Available to discuss the role Monday- Thursday 08.30-14.30 Friday 08.15-16.45 ext. 5132
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