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Job overview

Are you keen to work in a friendly and supportive department in a hospital setting? An exciting opportunity has opened for a receptionist to join our clinical psychology (health) department here at Salisbury District Hospital. This is a great time to join our team, as we expand our clinical space, welcome other new staff into the department, and pilot a new assessment clinic model.

Our clinical psychology department is made up of 13 psychologists and psychological therapists, alongside our admin lead and receptionist. We are also a popular placement for clinical psychology training courses, hosting several trainees on a regular basis. The team culture is such that we value every member of the team and their contribution, and work as one, viewing our admin and reception staff as of equal importance to our clinicians in the overall day-to-day functioning of the department.

We are seeking a friendly, committed, and hard-working receptionist to support us in ensuring effective functioning of the department, maintain a high-quality experience for the patients and families we see, and enable us to capture the activity and added value the department brings to the lives of patients and staff.

Main duties of the job

This post with be the welcoming face of the department and first point of contact to patients and professionals

All receptionist duties which will include answering the main departmental telephone and responding to enquiries in an appropriate and sensitive manner, and communicate information to departmental staff, ensuring that in their absence, appropriate action is taken.

The post holder is required to provide administrative support, under the guidance of the Admin Lead, to the Department of Clinical Psychology (Health) at Salisbury District Hospital.  The job includes providing secretarial services, liaising with staff and patients, and maintaining records.  The post holder will be expected to work independently and use their own initiative.  Their work will be managed with goals agreed and reviewed regularly. 

Further duties include maintaining clinician diaries on outlook, photocopying, filing discharge records and maintaining the departmental filing system, setting up appointments and typing appointment letters and  outcoming all appointments.   

The post holder will be working in an environment where they will be exposed to sensitive information, and on occasion distressed patients and families.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
 
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
 
We support flexible working and will consider requests taking into account the needs of the service.  We think working here is pretty rewarding.  You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
 
 Salisbury is an attractive place to live and work and really gives you the best of everything.  With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.  Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk