Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 249-6428815
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/07/2024 23:59
Employer heading
![Great Western Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/right/324/Great-Western-Hospital-Logo.jpg)
ED/UTC Receptionist
Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
Full & Part Time opportunities
We are looking for enthusiastic and motivated individual to join our Front Door Receptionist Team at the Great Western Hospital.
Applications are invited to provide administrative and clerical cover for the Emergency department and Urgent Treatment Centre area. The post-holder should have excellent communication, organisational and interpersonal skills. The right person will have good keyboard skills, enjoy working in a busy and varied environment and enjoy being able to both work on their own with limited supervision and as part of a team.
As the Receptionist role operates 24/7, there is an expectation that you can offer full flexibility to work across these areas. Further details around working arrangements will be discussed at interview.
Main duties of the job
Maintain accurate records of all Emergency Department and Urgent Care attendances. Booking patients in and updating their details. Being aware of possible cultural and emotional circumstances.
Enter Patients condition on the incident screen. Using set criteria and training decide whether the patient is to be treated in majors or minors area. Alert clinicians in UTC if there are any concerns over a patient.
Complete administration for all arrivals to ED resus as a priority; be in resus when patient arrives as per tannoy system. Work alongside ED/UTC clinicians, providing and receiving sensitive information.
Scan all casualty cards and loose history, file casualty cards in date and number order.
Carry out and complete admission process for all patients being admitted to the hospital through ED.
Work closely with LAMU/AMB CARE to admit all LAMU patients through Medway when there is no ward clerk available/out of hours.
Make appointments for Physio, ED consultant, fracture, ENT, TIA, Ophthalmology and maxillary facial clinics. Using planning skills to ensure patient needs and transport requirements are met.
Maintain, pull and check patient attendance records for Orthopaedic, ED Physio, consultant and mental health clinics.
Working for our organisation
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Detailed job description and main responsibilities
Support the Team Leader in undertaking breach validation to support both 4 hour and Ambulance handover performance.
Full duties can be found on the attached JD.
Person specification
Qualifications
Essential criteria
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable criteria
- ECDL
Experience
Essential criteria
- Recent experience in a customer focussed environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting
Desirable criteria
- Knowledge of medical terminology
- To have worked previously in a medical, health or social care environment
- Office experience (can include administrative training)
Skills
Essential criteria
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multi-task and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience of dealing with people in sensitive situations
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Dolan
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01793 607322
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