Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 7
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-6398419
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospitals
- Town
- Swindon
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
Performance and Operations Manager
NHS AfC: Band 7
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
This is an exciting opportunity to join a multidisciplinary team who are key to ensuring that the people in our services receive the right care and treatment, in the right place, at the right time by staff with the right skills.
The Acute and Integrated Therapy teams provide services across inpatient, outpatient and community contexts for the population of Swindon and surrounding areas. We are looking for an exceptional person who can work with the leadership team to drive our services forward and ensure that we are delivering high quality, consistent and efficient care and reflecting that through meaningful data and reporting.
Main duties of the job
- To manage the effectiveness and efficiency of the designated specialties within the Division, ensuring the relevant standards are achieved.
- To monitor the operational performance of the department, escalating issues where appropriate. This may involve the analysis and interpretation of complex facts or situations and may involve the comparison of a range of options.
- In collaboration with the Head of Acute and Head of Integrated Therapies, ensure all relevant performance indicators and national standards are achieved to deliver a high quality, effective service, where patient experience and patient safety is central.
- Compile reports and statistical information in line with the Trust’s reporting framework.
- Provide detailed feedback of performance from a variety of information systems at Trust wide and monthly performance meetings.
- To support with data entry and lead data validation e.g. National benchmarking.
Working for our organisation
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Detailed job description and main responsibilities
To lead data quality assurance and manage appropriate databases.
To support demand and capacity modelling processes.
To support the investigation and response to incidents.
Please see attached job description for further details.
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Person specification
Education, qualifications and training
Essential criteria
- • Evidence of experience working within a performance management environment as part of your current role
- • Evidence of management development
- • Evidence of CPD
Desirable criteria
- • Formal project management qualification
- • Master’s Degree or equivalent experience
Experience
Essential criteria
- • Track record of participating and achieving significant changes.
- • Operational problem solving.
- • Contribution towards service development.
- • Knowledge of national key performance indicators.
- • Experience of demand and capacity planning.
- • Experience of line managing staff
Desirable criteria
- • Experience of working in an Acute NHS Trust.
Knowledge and skills
Essential criteria
- • Good analytical reasoning (verbal and numerical) and sound financial management skills
- • Strong communication skills including negotiation and influencing skills
- • Able to prioritise own workload, delegate appropriately and manage time effectively
- • Able to lead, facilitate and motivate a wide range of teams to achieve results
- • Ability to be adaptable in an environment of changing pressures
- • Ability to clearly articulate ideas and instructions to colleagues
Other job-related requirements
Essential criteria
- • Willing to work in other areas of the Trust or Trust-wide as and when required to do so.
- • Openness and transparency
- • Confident and assertive, while maintaining interpersonal sensitivity
- • Acts on own initiative with the appropriate level of supervision
- • Credible, collaborative and effective team player
- • Proactive, self-motivated & adaptable
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Annie Morse
- Job title
- Head of Acute Therapies
- Email address
- [email protected]
- Telephone number
- 07385225745
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