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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
249-6534601
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Great Western Hospital
Town
Swindon
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
10/12/2024 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Endoscopy Reception Coordinator

Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

An exciting opportunity has become available for efficient and organised person to join our Endoscopy Admin Team as a Band 3 Endoscopy Reception Coordinator. This role will be based at the Community Diagnostic Centre within the Endoscopy Unit at West Swindon. 

The successful candidate must demonstrate good interpersonal and IT skills. The candidate will provide a patient centred and focused, accurate and efficient service for the Endoscopy department, in line with Trust Values of working together to provide the best service whilst putting the patient first.

This requires a sound knowledge of NHS and Endoscopy booking systems and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.

 

Main duties of the job

To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Endoscopy team, continually improve service delivery liaising with key stakeholders through effective staff and process management and control.

You will lead on the day to day running of your assigned unit, supporting the Operational Lead to delivery key performance indicators and service developments.

In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular Patient Experience, financial expenditure targets, cost control, quality and activity targets.

And to be an advocate of Patient Experience across Outpatient departments, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives

Detailed job description and main responsibilities

Performance Management

1. Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18- weeks Referral to Treatment.

2. Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times.

3. Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.

4. Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.

5. Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.

6. Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.

Please see attached JD for full responsibilities

 

 

 

 

 

Person specification

Qualifications

Essential criteria
  • GCSE's or above including Maths and English
  • NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role
Desirable criteria
  • ECDL qualification or other formal IT training / qualification
  • Project management training, e.g. PRINCE 2

Experience

Essential criteria
  • Evidence of significant administrative experience within a customer focused environment
  • Evidence of successful staff management including performance, recruitment, training and absence management
  • Able to prioritise workload of self and others, and work without direct supervision
  • Able to analyse data and produce relevant reports and documentation

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Sullivan
Job title
Endoscopy Booking Team Leader
Email address
[email protected]
Telephone number
01793 605908
Additional information

Annabel Hinder,  Senior Endoscopy Booking Clerk

[email protected]

01793 605454

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