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Job summary

Main area
Business Support
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
249-6140645-3
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
SWICC
Town
Swindon
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
11/07/2024 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Business Support Advisor

NHS AfC: Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Community Stroke team are looking for a compassionate person to join their team in a mainly administrative role, to assist with the smooth running of the referral and appointment process. There will be some occasional time spent assisting therapists delivering therapy to patients in their own homes.

We are based in Swindon Intermediate Care Centre on the Great Western Hospital site and provide rehabilitation for patients who have had a stroke. 

We are a friendly, well established team of Therapists, Stroke Nurse and Rehabilitation Assistants, dedicated to providing excellent person centered care to stroke patients who have been discharged from hospital.

 

 

Main duties of the job

To work as part of the Business Support Team to provide an efficient and effective administration service and to input data to record management systems. To provide a professional and friendly reception service as required to patients/customers and colleagues.  Ensure that any administration is completed accurately and in a timely manner in accordance with NHS and Trust policies and procedures.

The post holder will work across a number of different locations providing reciprocal cover arrangements.

To share with the Therapists the overall therapeutic aim: to enable or restore patients to the highest level of physical, mental and social independence as possible and support carers in their role.  They will assist in clinical duties, when required, to include the implementation of treatment programmes for patients.

Working for our organisation

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service                We will put our patients first
Teamwork         We will work together
Ambition            We will aspire to provide the best service
Respect               We will act with integrity

Detailed job description and main responsibilities

  • Responsible for the daily business support of the Therapists within the Community Stroke Team working independently and managing own workload.
  • Work with the line manager to continuously improve and develop the function including implementing policies or procedures for own work area. 
  • Monitor referrals into the Community Stroke Team to ensure targets between referral and assessment are met. Identify incorrect referrals e.g out of area patients, discuss with clinical team and redirect 
    patient to appropriate service as required.
  •  Manage clinical reports ensuring the outcomes of these are accessible on Medway and to referring clinicians.

Please see the attached job description for full information

Person specification

Education

Essential criteria
  • GCSE Maths and English at Grade C or above
  • NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge
Desirable criteria
  • NVQ in Business Administration/Customer Care

Experience

Essential criteria
  • Experience of working in a busy administrative role within a customer focused environment
  • Experience of working in and supporting a multidisciplinary team
  • Ability and/or experience in co-ordinating meetings/events/conferences
  • Demonstrates a flexible and adaptable approach to workload management.
Desirable criteria
  • Experience of and/or ability to work in a team or independently
  • Experience of working in a health or social care environment

Knowledge and skills

Essential criteria
  • Ability to act on own initiative and deal with non routine queries
  • Excellent customer service skills
  • Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
  • Demonstrate an understanding of data protection and confidentiality.
  • Be able to prioritise own workload and remain calm under pressure
Desirable criteria
  • Demonstrate an understanding of Health & Safety in the workplace
  • Demonstrate an understanding of a health and social care setting
  • Demonstrate a knowledge of medical terminology

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anne Kettlewell
Job title
Team lead Community Stroke team
Email address
[email protected]
Telephone number
01793 605528
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