Crynodeb o'r swydd
- Prif leoliad
- IT Technical Services
- Gradd
- Band 3
- Contract
- Cyfnod Penodol: 6 mis
- Oriau
- Llawnamser - 37.5 awr yr wythnos (08:00 - 16:00)
- Cyfeirnod y swydd
- 249- 6432360
- Cyflogwr
- Great Western Hospitals NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Orbital
- Tref
- Swindon
- Cyflog
- £22,816 - £24,336 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 08/07/2024 08:00
Teitl cyflogwr
![Great Western Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/right/324/Great-Western-Hospital-Logo.jpg)
IT Adminstrator
Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Trosolwg o'r swydd
***previous candidates need not apply***
Please Note: This is an office based role, located in the Swindon Orbital Offices, and not a flexible or working from home role.
This Role is for a 6 month fixed term contract which may be extended.
We are looking for a confident communicator, who is pro-active, enthusiastic, and a committed individual.
You will be working as part of a small team, completing time sensitive tasks requiring good
prioritisation skills in a fast-paced environment
The role of the IT Administrator is to ensure that IT administration tasks associated with enabling, disabling access for a range of Clinical, Administrative and Mobile access solutions as well as handling both electronic and paper requests for our service users providing Acute and Community healthcare services are handled in an effective and efficient manner.
This is a hands-on role in a busy department and as part of the support service you will be required to answer contacts via e-mail, self service requests and by phone in a timely manner ensuring that all work requests are logged in accordance with current practice ensuring minimum data sets are adhered to and that appropriate triage and that fix on first contact is the primary objective.
Prif ddyletswyddau'r swydd
Excellent Organisational and Communication skills are a vital part of this role as constant Telephone and VDU usage is required to support staff, so an ability to concentrate on demanding tasks and deal with issues supportively is essential.
This role participates on a rota basis to ensure that we cover the opening hours of the IT Department.
Administration and Application Support
1. Answer and respond to E-mails, Self Service and Phone calls.
2. Ensure minimum data sets are gathered for all tickets logged
3. Liaison with external NHS and non-NHS organisations
4. Create Active Directory user accounts and E-mail Mailboxes
5. Create user accounts for clinical applications and systems
6. Complete user account maintenance activities on Trust systems
7. Ensure new staff and leavers are administrated in an appropriate and timely manner
Gweithio i'n sefydliad
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
- Service - We will put our patients first
- Teamwork - We will work together
- Ambition - We will aspire to provide the best service
- Respect - We will act with integrity
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
1. Participate in the Trust new starters induction process
2. Provide staff with application support across all of the Trusts systems
3. Escalation of issues to second line support and/or external suppliers as appropriate
4. Liaise with IT Trainers to ensure staff have the relevant training to enable them to fulfil their duties at the Trust
5. Send IT related Trust communications as required
6. Take ownership of the logged calls and follow up the status of problems on behalf of the user and communicate progress in a timely manner
7. Work as part of a rota covering the opening hours of the IT Department
Please see attached full Job description
Manyleb y person
Qualifications
Meini prawf hanfodol
- Recognised diploma in Business Administration
- Customer Services
- GCSE standard (or equivalent)
Meini prawf dymunol
- Trained in the use of Service Desk Solutions
- ECDL or equivalent IT qualification
Experience
Meini prawf hanfodol
- Demonstrates the ability to provide a first class customer experience
- Administrative & clerical procedures
- Experience of working in a busy phone based customer facing role
Meini prawf dymunol
- Customer care & prioritising high volume workload
- IT Support in a NHS environment
- IT Helpdesk/Service Desk
Knowledge
Meini prawf hanfodol
- Excellent telephony, verbal and written communication and interpersonal skills
- Ability to record accurate information and prioritise work under pressure
- Ability to follow procedures and documentation
Meini prawf dymunol
- Worked in an IT or customer facing environment
- Worked in a Clinical facing environment
- Ability to use Service Desk
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Lee Chapman
- Teitl y swydd
- IT Service Desk team Leader
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Great Western Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector