Job vacancy: Booking Centre Clerk, Great Western Hospitals NHS Foundation Trust, Swindon

Job summary

Main area: Outpatients
Grade: Band 2
Contract: Fixed term: 6 months
Hours: Full time - 37.5 hours per week
Job ref: 249-6384705

Employer: Great Western Hospitals NHS Foundation Trust
Employer type: NHS
Site: Great Western Hospital
Town: Swindon
Salary: £22,383 per annum
Salary period: Yearly
Closing: 07/07/2024 23:59

Booking Centre Clerk

Band 2

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Detailed job description and main responsibilities

6. Ensure all appointment requests have been registered on the patient administration system and
where possible booked within 24hrs of receipt.

7. Ensure all RTT (referral to treatment) data is entered on to the patient administration system in an accurate and timely manner, following guidelines in the Elective Access, Booking and Choice
Policy, RTT training guidelines and departmental Standard Operating Procedures.

8. Co-ordinate multiple appointments taking responsibility for ensuring patients are informed of their appointments in a timely and accurate manner in accordance with the Elective Access, Booking and Choice Policy.

9. Telephone patients to negotiate all appointments and inform them of any last minute changes to
appointments already made.

10. Utilise the resources needed for various clinic appointments e.g. whether a dual appointment is
required (parallel appointments) and ensure the necessary appointments are available at the time of booking.

Full duties can be found on the attached JD.

Person specification

Qualifications

Essential criteria

GCSE's or above including Maths and English
NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, casenote tracking, patient transport system

Desirable criteria

ECDL qualification or other formal IT training / qualification
Use of internet and intranet

Experience

Essential criteria

Evidence of significant administrative experience within a customer focused environment.
Frontline customer care.

Desirable criteria

Worked in an area specialising in healthcare appointment making.
Experience of working in an Outpatient Dept.
Organisational awareness of NHS.

Skills

Essential criteria

Ability to prioritise workload and work without direct supervision.
Ability to act on own initiative and deal with non-routine queries.
Demonstrate computer skills in Excel and Word including accurate typing.
Ability to analyse data and produce relevant documentation.
Ability to remain calm and helpful in an unpredictable environment.

Desirable criteria

Ability to create, produce and use reports in a variety of Microsoft Office IT systems.

Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.

Eligibility for this role requires:

Current right to work in the UK, subject to verification.
Qualification of the eligibility sponsorship criteria

From 4 April 2024, UK immigration policy changes has increased minimum salary levels for skilled workers.

Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.

Candidates are responsible for covering the cost of their own DBS check if required: £18 for a Standard DBS check, recoverable from the first pay, or £38 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.

We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.

Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.