Job summary
- Main area
- Call Handling
- Grade
- Non NHS Banding
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Various set shift patterns available - 16-20 hours a week.)
- Job ref
- 4265-6768392-K
- Employer
- HUC
- Employer type
- NHS
- Site
- Old Ambulance HQ
- Town
- Welwyn Garden City
- Salary
- £11.44 - £15.03 further details can be found on the Job Description
- Salary period
- Hourly
- Closing
- 30/11/2024 23:59
Employer heading
Part Time NHS 111 Call Handler - Welwyn Garden City
Non NHS Banding
Job overview
Ring in 2025 with a Permanent Role at HUC!As we welcome the New Year, HUC is here to ensure everyone receives the medical attention they need, even when the festive season brings unexpected illness or injury. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.
Main duties of the job
Your Role:
• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
Working for our organisation
Why HUC?
• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Person specification
Address
Essential criteria
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
- Previous Call Handling Experience
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sally Booth
- Job title
- Non-Clinical Recruitment Advisor
- Email address
- [email protected]
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