Job summary
Employer heading
Business Support Manager
Band 6
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
We are looking for dynamic, innovative and motivated individuals to join our Childrens Services Team.
This post will work closely with the Childrens Services Operations Managers’, Service Managers and Clinical Teams and be responsible for day to day for the management of the administration team and provision of operational support for teams within Childrens Services as part of a job share.
Key elements of the role include: The ability to manage agreed targets set out by the Welsh Government in relation to Children’s Services; to monitor progress of administrative management and provide relevant feedback on achievements and work collaboratively to plan to meet these targets; to identify and implement new and improved ways of working to support the Management Team in the achievement of key operational and strategic objectives for the division.
This posts offer an exciting opportunity for those who wish to play a part in improving our offer to children, young people and their families across North Wales. It could be a fantastic opportunity for the right candidate to really make their mark and contribute to improving the quality and patient experience for those who attend Childrens Services.
The candidate will provide overall responsibility for the management of the administration team and provision of operational support for Children’s Services team. Manage agreed targets set out by the Welsh Government in relation to Children’s Services.
Main duties of the job
Monitor progress of administrative management and provide relevant feedback on achievements and work collaboratively to plan to meet these targets.
Working closely with other members of the Management Team, the post-holder has direct operational and management responsibility for all the administrative, clerical and secretarial staff within the team. The post holder will be expected to identify & implement new and improved ways of working to support the Management Team in the achievement of key operational and strategic objectives for the division. The post holder will be expected to produce routine and ad hoc information to support the monitoring of quality indicators and the achievement of key division objectives.
The successful candidate will have possess leadership skills and will be required to demonstrate previous experience of managing staff and budgets, along with possessing excellent people management skills including the ability to influence and negotiate to ensure service delivery and continuous improvements are made.
The post holder will manage projects at a local or regional level and therefore excellent project management and organisational skills will be essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
Everybody’s role within the C&YP service is to work towards helping the children and young people in that family. Families can exist in many forms, sizes and some children and young people may only have themselves. We see our goal as to support that child and/or young person and whatever their family is or will be to enable them to achieve their maximum potential. We know that fate has placed them in this situation and we are there to support them through their journey to resolve/adapt or come to terms with the health challenges they face. Every one of our team member plays an important part in our service and together we work to establish our own “family of a team”, as we recognise that the privilege of supporting Children and young people through their journey is improved if we support and work together as a team that respects and supports each other. Children are at the heart of what we do every day; and team working plays a huge part of this. The successful candidate will work in a highly motivated, busy; yet supportive operational team within Childrens Services providing management support to our Acute and Community administration team, and operational support to our Acute and Community Clinical Team. Linking regionally with colleagues to ensure good practice is shared and continue to maintain good working relationships. The team are driving forward change and looking to make continuous improvements for families and young people, if this sounds like you, we welcome an application.
- Responsible for the management of all administrative, secretarial and clerical staff within the department.
- Analyse a range of complex data to provide relevant reports relating to targets to the Senior management structure.
- Ensure that performance targets as outlined by the Welsh Government are met with particular reference to the waiting time targets including Healthy Child Wales Programme
- Ensure the effective and efficient use of physical and financial resources. This will include the evaluation of competing demands from across the department and subsequent decision-making regarding the allocation of staff resources to ensure the needs of the service are met in the most efficient and appropriate manner.
- Initiate and facilitate the development of administration and clerical services across the department to respond to changing service demands and key national initiatives.
- To lead on service development projects that impact across the administration and clerical section of the Department
- Lead on specific projects as directed by the Deputy Operations Manager
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Degree level education or equivalent experience.
- Post Graduation Qualifications to Diploma level or above or equivalent experience.
- Evidence of recent professional/personal development/education
Desirable criteria
- Additional experience to post graduate diploma level or equivalent
- Masters/post-graduate level of education
Experience
Essential criteria
- Previous managerial experience
- Experience of managing staff and budgets
- Ability to manage projects at local or regional level
- Advanced skills in relevant IT packages (Word, Excel, Power Point, Access)
Desirable criteria
- Knowledge of health service management
- Welsh speaker/writer
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Cara Grillandini-Hadley
- Job title
- Deputy Operations Manager
- Telephone number
- 03000 848267
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