Job summary
- Main area
- Orthopaedics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-AC130-0225
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- £23,970 per annum
- Salary period
- Yearly
- Closing
- 09/03/2025 23:59
Employer heading

Support Secretary
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
An exciting position has arisen as a support secretary to join the Orthopedic Department within the Wrexham Maelor Hospital. The candidate will be enthusiastic and highly motivated with excellent communication and interpersonal skills. The role will be to provide a comprehensive range of secretarial and administration duties to the Consultants and their associated teams.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will provide an efficient high quality typing and administration service to support the medical secretarial team. Support the team in the management of patient’s medical case notes and effective filing system and supporting the patients along the defined patient pathway.
Will undertake and solve routine problems following departmental standard operating procedures (SOPs) such as; locating case notes, filing , tracking case notes, addressing waiting list issues, liaising with patients regarding cancellations of clinics using, simple rules and tools, escalates when necessary and will makes judgements involving straightforward work related facts or situations, and escalate any issues when necessary.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word
- NVQ level 3 or equivalent knowledge and experience or willing to work towards
Desirable criteria
- IT related qualification( CLAIT plus or ECDL).
- NVQ Customer Service L2
- L2 Medical terminology.
- Statutory and Mandatory training as per Health Board policy.
Experience
Essential criteria
- Knowledge of a range of administrative processes
Desirable criteria
- Experience of working within the NHS
- Experience of working in office environment.
Skills
Essential criteria
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Ability to meet deadlines.
- Excellent Customer Service skills
- Flexible and adaptable to changing service demands.
- Good organisational skills
Desirable criteria
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential criteria
- Evidence of Continual Personal development
- Ability to work to established policies, service level agreements and key performance indicators.
- Knowledge of secretarial role including progress chasing.
Desirable criteria
- Knowledge of NHS Organisations
Personal Qualities
Essential criteria
- Good team working ethic
- Approachable/friendly.
- Confident manner.
- Reliable.
- Develops own practice through reflection and learning.
- Empathetic.
Other Relevant Requirements
Desirable criteria
- Welsh Language speaker.
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Ellie Burns
- Job title
- Patient Pathway Co-ordinator
- Email address
- [email protected]
- Telephone number
- 03000 858333
- Additional information
June John 03000 857913
List jobs with Betsi Cadwaladr University Health Board in Administrative Services or all sectors