Job summary
- Main area
- Patient Safety
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 083-7132350-SL
- Employer
- Sirona care & health CIC
- Employer type
- NHS
- Site
- Yate Headquarters
- Town
- Yate
- Salary
- £37,338 - £44,962 per annum, pro rata
- Salary period
- Yearly
- Closing
- 22/04/2025 23:59
- Interview date
- 09/05/2025
Employer heading
Family Liaison Officer
NHS AfC: Band 6
Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.
We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Job overview
The Patient Safety Team is part of the wider Quality and Safety team. We provide support to all teams across Sirona, 5 days a week (Mon-Fri).
Do you want a new opportunity or a change of direction? Now is the right time to come and join us in the Quality and Safety Team as we continue to develop our Sirona strategy for Patient Safety incorporating the Patient Safety Incident Response Framework (PSIRF).
In this role within Sirona, you will work as part of the Patient Safety Team, whilst also working closely with the Experience and Complaints Team. You will be required to contact patients and their families and support them through any Patient Safety Incident investigation (PSII), learning or complaints
The Family Liaison Officer will work in line with Being Open and Duty of Candour principles. You will provide support and information in a sensitive and compassionate manner, securing confidence and trust of patients, their families and carers and ensuring they are given timely information in accordance with the needs of the investigation/learning response.
You will be expected to work in close collaboration with colleagues and provide support to the wider Quality and Safety team, clinicians, and wider Sirona for all aspects of quality and safety. You should work well as part of a team and possess excellent communication skills to share the vision for Patient Safety within Sirona.
We welcome applications from clinical and non-clinical staff for this role.
Main duties of the job
Point of contact for families and carers during patient safety incident (PSII) investigations and after-action reviews (AAR).
Establishing communications with families, guide and support them through the investigation to the conclusion as required, to meet the needs of each family/ carer as is reasonably possible.
Agreeing with family members a clear communications plan/route for each individualised case.
Liaising with the Patient Safety Incident Investigator and Lead for Patient Safety about the progress of the investigation.
Creating a professional relationship of trust and honesty that will enable families to ask the questions that they wish to be answered as part of the investigation process.
Listening and managing queries in a proactive manner, signposting individuals to other services when necessary, including bereavement and other types of counselling.
Identifying areas of development and support managers to effectively communicate with families post incident, facilitating training where necessary.
Maintaining accurate records and carrying out data review and analysis to identify learning, case studies, themes and trends.
Understanding, interpretation and implementing of Duty of Candour obligations as required by the NHS Standard Contract and the Care Quality Commission regulation 20.
Working with the Experience & Complaints team in ensuring opportunities are made available for involvement
Working for our organisation
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Detailed job description and main responsibilities
Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.
If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.
Person specification
Qualifications and Training Required
Essential criteria
- Professional qualification at Degree Level or equivalent level of knowledge gained through experience.
Skills, Experience and Knowledge Required
Essential criteria
- Knowledge of NHS Patient Safety Strategy, and the Patient Safety Incident Response Framework.
- Well-developed IT skills, use of WORD, EXCEL, OUTLOOK, and Power Point.
- Excellent interpersonal skills with the ability to work with a wide range of professionals consolidating a “no blame” approach to safety investigation.
- Experience of attending and/or chairing face to face meetings with upset and bereaved, patients/families.
- Knowledge and experience of risk management and clinical governance processes.
- The ability to work autonomously, prioritising own workload with self-direction.
- A thorough knowledge of statutory regulations governing professional bodies.
- Ability to communicate with members of staff with sensitivity and compassion, recognising the potential anxiety and distress which being involved in a Patient Safety Incident Investigation or After Action Review might cause them.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Keen
- Job title
- Lead for Patient Safety
- Email address
- [email protected]
- Telephone number
- 07887764486
- Additional information
Chiara Lloyd- Yeates - 07974 283093
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