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Job overview

We have an exciting opportunity within a supportive and welcoming Physiotherapy Department at Royal Victoria Infirmary and Freeman Hospital for a Clerical Officer/Receptionist. 

Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure service levels are always maintained. 

Excellent communication and people skills are required to deliver this role effectively and you will need to demonstrate outstanding patient care in all your daily activities. At times you may be required to work independently, so attention to detail and the ability to follow department policies and procedures is essential. 

As part of your role, you will be expected to demonstrate attributes such as the ability to work as part of a multi-disciplinary team and prioritising your workload to support the needs of the department. You must also be proficient in the use of Microsoft Office. 

Previous administration experience in a healthcare setting is preferred but not essential as full training will be provided.

• Interview date: 10 July 2024
• Put in the hours of the post37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

To be responsible for the provision of an efficient, effective and comprehensive administrative support to the Therapy Services team. 

To provide a high-quality reception service for patients and their carers who access Trust services. 

To be responsible for checking patients in for their appointments, booking further appointments and answering high volume of telephone calls.

 To act as a point of contact for the Physiotherapy Department, fielding and signposting enquiries as appropriate. 

To be responsible for ensuring information is available and recorded accurately in patient records.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.