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Job overview

This is a newly created post within the Ophthalmology Failsafe Team. The post holder will predominantly work with the Paediatric and Orthoptic Services of the Ophthalmology Department, however, will also be expected to support the wider failsafe service. 

This post offers an exciting opportunity for an experienced administrator to manage the newly developed request list to ensure all patients requiring follow up appointments are safely and accurately managed to ensure future appointment requirements are actioned. The role is essential to ensuring patients outcomes are recorded appropriately and do not end up lost in the system. In addition, the postholder will also support the wider Ophthalmology Failsafe Team in helping to develop robust processes for the safe management of returning patients. The role would suit an experienced administrator with an interest in service development and patient safety.

• Interview Date Monday, 15 July 2024
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

Responsible for the safe management of the paediatric ophthalmology request list under the supervision of the Admin Manager and relevant clinicians.

Working with the Admin Manager ensure robust processes exist for the timely receipt and transfer of all necessary patient information onto the request list.

Manage to request list on a day-to-day basis, ensuring patients are booked follow up appointments in a timely manner.

Escalate with clinicians if demand for appointments is greater than available capacity.

Use multiple IT systems to safely manage patients and ensure appropriate use of all available appointment capacity.

Assist with the creation of written procedures for the duties undertaken.

Work alongside other ophthalmology failsafe team members to ensure safe management of all ophthalmology patients requiring future follow up.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.