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Job summary

Main area
317 Outpatients Admin - Corporate
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
317-2024-43-033
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Trustwide
Town
317 Trustwide
Salary
£23,615 pro rata
Salary period
Yearly
Closing
25/11/2024 23:59
Interview date
11/12/2024

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Outpatients Clerk

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. 

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for an Outpatient Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.  

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.  

Departments are located in multiple sites across the Trust and staff are required to work across all locations, however, will have a main base at the Freeman Hospital.

15 hours /week (08.30 to 17.00 (1 hour lunch) Monday & Tuesday)

  • Interview Date Wednesday 11 December 2024
  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

They will be required to work using their own initiative and seek advice where appropriate. 

They will need to possess good communication skills to ensure that high standards of patient care are maintained, with patient queries being addressed in a prompt, effective and polite manner.  

The role requires standard keyboard skills and involves the use of VDU / IT equipment for long periods on a daily basis.  Previous reception/clerical experience would be desirable but not essential.

Working for our organisation

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:


•    Freeman Hospital
•    Royal Victoria Infirmary (RVI)
•    Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•    Newcastle Dental Hospital
•    Newcastle Fertility Centre
•    Northern Centre for Cancer Care, North Cumbria
•    Northern Genetics Service
•    Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

  • To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered
  • To continue to develop and maintain competencies in all areas of work

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person specification

Qualifications & Education

Essential criteria
  • NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience

Desirable criteria
  • Previous reception/clerical experience
  • Previous customer care experience

Skills & Abilities

Essential criteria
  • Good literacy and numeracy skills
  • Ability to communicate with members of the public, all staff and health care providers
  • Ability to work effectively as part of the multi-disciplinary team
  • IT skills in windows based applications

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Cundall
Job title
Assistant Outpatient Services Manager
Email address
[email protected]
Telephone number
0191 2448638
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