Job summary
- Main area
- Patient Pathway
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 162-6932-KK
- Employer
- Barking Havering and Redbridge Univ Hospitals NHS Trust
- Employer type
- NHS
- Site
- Surgery Management
- Town
- Romford
- Salary
- £31,081 - £33,665 per annum inclusive
- Salary period
- Yearly
- Closing
- 10/04/2025 23:59
Employer heading

Band 4 PPC - Medical Secretary
Band 4
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
An exciting opportunity has arisen for a talented, highly motivated, proactive team player to join the surgical team as Patient Pathway Co-ordinator (PCC) for a Medical Secretary at Barking, Havering and Redbridge University Hospitals NHS Trust within the Surgery Division.
The ideal candidate would have excellent communications skills, be able to work under pressure and be organsied and have good time management skills. The candidate would need good keyboard skills with a minium of 50 per min, knowledge of Audio Typing & Medical Terminology.
The candidate would need knowledge of referral to treatment time & expierence of monitoring the Patient Pathway. 1 year experince within a similar role or working in a hospital care setting.
The ideal candidate would have advanced keyboard skills using the Trusts digital system typing and printing of complex clinical correspondence.
All new staff appointed to posts at the Trust are subject to a 6 month probationary period. This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.
We are passionate about development and improvement and are driven by our PRIDE values, we are at the forefront of improvement across the organisation for models and culture across organisation. These changes in our models of care are heavily influenced and driven by the staff who deliver it.
Main duties of the job
The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Education / Qualifications
Desirable criteria
- NVQ level 3 in Business Administration or Customer care equivalent
Skills / Abilities
Essential criteria
- The ability to prioritise tasks effectively
Experience / Knowledge
Essential criteria
- Experience of patient administration in a healthcare setting
Desirable criteria
- Knowledge of patient referral to treatment times and experience of monitoring pathways
- Experience working in a similar role in a hospital or healthcare setting
Personal Qualities
Essential criteria
- Excellent communication skills both written and verbal
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Keating
- Job title
- Patient Pathway Supervisor
- Email address
- [email protected]
- Telephone number
- 01708 435 000
- Additional information
Ext: 6300
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