Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- Band 2
- Contract
- Permanent: Monday - Friday 8.30AM-4.30PM
- Hours
- Full time - 37.5 hours per week (8:30AM - 4.30PM)
- Job ref
- 050-AC238-0425
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Glan Clwyd Hospital
- Town
- Bodelwyddan
- Salary
- £23,970 per annum
- Salary period
- Yearly
- Closing
- 23/04/2025 23:59
Employer heading
Outpatient Receptionist/Administrator Trauma and Orthopaedics
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected.
The ability to speak Welsh is essential for this post - minimum level 3.
Main duties of the job
The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
Act as first point of contact in reception for all enquiries and referrals to the service, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good general education
Desirable criteria
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential criteria
- Experience in customer service environment
Desirable criteria
- Experience within busy office environment
Aptitude and Abbilities
Essential criteria
- Ability to speak Welsh
- Ability to prioritise workload
- Excellent communication skills
- Excellent organisational skills
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications:
- Patient administration system
Desirable criteria
- Knowledge of Patient Administration system/ ORACLE
Values & Other
Essential criteria
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- A flexible attitude toward duties and responsibilities
- Ability to work alone or as a member of a team.
- Friendly Telephone Manner
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Alanah Egan
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 03000 846816
- Additional information
Shannon Jones
Assistant Service Manager
[email protected]
03000 846818
List jobs with Betsi Cadwaladr University Health Board in Administrative Services or all sectors