Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week (3X 5 Hour Shifts)
Job ref
050-AC138-0225W-A
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Flint Health And Wellbeing Centre
Town
Flint
Salary
£23,970 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Receptionist / Clerical Officer

Band 2

Job overview

An exciting opportunity has arisen to work as a Receptionist in the new state of the art, Health & Well-Being Centre based in the heart of Flint.

 

Main duties of the job

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills.  The post holder may at times be required to work within different departments/sites to meet the demands of the service.

The ability to speak Welsh is essential for this post

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Welsh Speaking

Essential criteria
  • Welsh Speaking

Qualifications

Essential criteria
  • GCSE grade C or above (or equivalent) in English language or equivalent level of experience
  • IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable criteria
  • ECDL
  • NVQ Level 1 or equivalent in customer service

Experience

Essential criteria
  • Experience of using a computer system (e.g. GP clinical IT system)
  • Previous experience of working in a reception/office environment
  • Experience of working with the general public

Skills

Essential criteria
  • Ability to input information onto a computer system with accuracy
  • Ability to work in a busy environment, and deal with a number of different tasks simultaneously
  • Ability to communicate tactfully with patients
  • Ability to resolve issues ‘on the spot’ using own judgement
  • Ability to multitask in a busy office environment

Knowledge

Essential criteria
  • An understanding of confidentiality involved with post
  • Knowledge of a range of work procedures and practices

Personal Qualities

Essential criteria
  • Well motivated
  • Ability to work as part of an integrated multi-skilled team member without direct supervision
  • Ability to determine own work load priorities
  • Flexible approach to work
  • Welsh is essential

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

Welsh language skills are essential

Documents to download

Apply online now

Further details / informal visits contact

Name
Mohammed Khuyer
Job title
Assistant Operational Manager
Email address
[email protected]
Additional information

Wendy Seabrook

Assistant Operational Manager

[email protected]

Apply online nowAlert me to similar vacancies