Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

We are looking to appoint an enthusiastic, motivated individual to join the Primary Care Operational Team within the Directorate for Primary, Community and Mental Health (PCMH) who can work, learn and actively contribute to the team. Working in a busy environment, you will have excellent interpersonal, communication and organisation skills. The role of Primary Care Facilitator encompasses a wide range of responsibilities in supporting the delivery of digital technologies and services across Wales. We provide a “hands on” approach to delivering national initiatives across NHS Wales supporting GP Contractors, Pharmacies, Prisons, Opticians and Dental Practices through engagement, implementation, evaluation and training, working together to enhance citizen healthcare across Wales.

PLEASE NOTE THIS ROLE IS BASED IN SWANSEA.

Main duties of the job

Establish and maintain effective two way written and verbal communication with Stakeholders as directed by Line Manager. Discuss with Stakeholders their existing and future IT business needs, ensuring these expectations are understood, agreed and proactively managed. Liaise with internal DHCW colleagues informally or in meetings as appropriate. Monitor service requests and act as an escalation point for Stakeholder issues, liaising with DHCW teams, Health Boards and Suppliers, as necessary. Updating Stakeholders on new developments, system changes, service information etc to include presentations, 1:1 virtual and onsite meetings. Represent DHCW and Primary Care as requested at local and national events. Provide advice and guidance to Primary Care Stakeholders in accordance with national procedures and guidelines virtually or onsite. Responsible for providing and receiving information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members. Liaising with Product Support Managers, internal DHCW colleagues and teams as required. Support the design and delivery of presentations to Stakeholder audiences.

Working for our organisation

Digital Health and Care Wales (DHCW) is part of NHS Wales and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.