Job overview

The Care Coordination Centre provides high quality, effective and timely administration service to internal and external customers, ensuring that stakeholder’s information requirements are fully understood and that the service provided meets those needs. The operational manager will ensure that the work of the team is undertaken in a timely and efficient manner whilst complying with the relevant policies, procedures and protocols including those relating to patient confidentiality, information sharing, records management, data protection, Caldecott principles and Information Governance.

Main duties of the job

· Have a high-level customer focused approach for the service delivery and always ensuring this is maintained within the admin team.

· Line management of Team Leaders within the service.

· Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.

· Support the Team Leads in managing sickness absence with the support of the HR department and consider ways to minimise work absence.

· Investigate and action reported incidents with use of Datix.

· Collaborating across the service in developing staff rotas and making best use of available resources.

· Specialist knowledge of a clinical service area or range of services supported by the Care Navigators.

· Responsible for complex data collection about the services managed by the single point of access as required.

· Systems Super User – available for advice and support to administration and clinical/medical staff.

· Create and maintain comprehensive service documentation, plans and reports.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.