Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 848-BHC-095-25
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- Blenheim Children and Family Centre
- Town
- Orpington
- Salary
- £28,166 Inc HCAS per annum pro rata
- Salary period
- Yearly
- Closing
- 10/04/2025 23:59
- Interview date
- 25/04/2025
Employer heading
Locality Administrator - Bromley 0 to 19
Band 2
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Locality Administrator - Bromley 0 to 19 - Band 2
£28,166 Inc HCAS per annum pro rata
Part-time - 22.5 hours per week
We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.
Proposed interview date 25th April 2025
Main duties of the job
The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery. This will include booking appointments, data cleansing, scanning and communication with the CCC and Locality Leads, and general administration tasks. The applicant will also receive fire warden training.
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
.Detailed job description and main responsibilities
General administration within the service, including but not limited to:
Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS
Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
Sending out appointment reminders to patients via text/email and facilitate any changes
or additional needs as required in order to minimise Was Not Brought rates.
Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent.
Desirable criteria
- NVQ Level 3 Customer Services.
Skills
Essential criteria
- Strong understanding of English language, both written and verbal
- Effective keyboard/IT skills, which include accurate recording skills.
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Demonstrates clear understanding of the principles of confidentiality.
- Demonstrates problem solving skills using own judgement and initiative.
- Demonstrates a non- judgemental approach
- Ability to organise, plan and prioritise daily workload to meet deadlines.
Desirable criteria
- Knowledge of the public health role of contemporary health visiting and school nursing.
Experience
Essential criteria
- Experience of working in an administration post.
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information
Desirable criteria
- Currently working in an administration post.
- Experience of working in a community NHS environment.
- Experience of working with other agencies.
Personal Qualities
Essential criteria
- Able to work under reassure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and able to work on own initiative and work as part of a team.
Information Technology
Essential criteria
- Proficient knowledge of MS Office.
Desirable criteria
- Good working knowledge of EMIS.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Herneman
- Job title
- Service Lead
- Email address
- [email protected]
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