Job vacancy: Head of Operations, London North West University Healthcare NHS Trust, Harrow

Job summary

Main area: Operations
Grade: NHS AfC: Band 8d
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 337-NP-8682LD

Employer: London North West University Healthcare NHS Trust
Employer type: NHS
Site: Trust wide – main base at NPH
Town: Harrow
Salary: £93,903 - £107,412 PA
Salary period: Yearly
Closing: 04/04/2025 23:59

Head of Operations

NHS AfC: Band 8d

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

H onesty
E quity
A ccountability
R espect
T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person specification

Education/Qualifications

Essential criteria

Educated to Masters level in a relevant area or equivalent experience
Evidence of post-qualifying and continuing professional development
Management qualification

Desirable criteria

Expert and relevant knowledge gained through further post qualification specialist training or experience

Knowledge & Experience

Essential criteria

Substantial experience in a senior leadership role in a large NHS organisation
Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes
Strong background in operational management with proven track record of delivery across a range of specialities/services
Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it
Development of highly effective services
In-depth understanding of current NHS plans and strategies and how to implement them
Experience in delivering transformational change at a large scale
Evidence of translating complex concepts into key messages and writing clear reports and presentations
Evidence of presenting complex concepts to different audiences and assured messages are received
Experience in working closely with clinical teams to develop and implement improvement opportunities
Substantial experience of managing teams at all levels including those from a range of clinical disciplines

Skills, Abilities and Attributes

Essential criteria

Ability to manage successful and sustainable improvement delivery during a period of change and transition
Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level
Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills
Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage
Ability to offer expert opinion and judgement on a range of operational management scenarios
Ability to provide advice and support across all disciplines clinical and non-clinical
Ability to provide and receive, convey and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses
Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences
Demonstrate sound judgement in the absence of clear guidelines or precedent
Ability to act with minimal guidance and set goals and standards for others

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.