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Job overview

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join Cancer Services & Clinical Haematology as a Clinical Administrator.

The role involve working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding. 

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.

• Interview Date Tuesday, 30 July 2024 
• 22 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
• Obtaining information for patients queries where appropriate and calling them back.
• Keeping VR dictation up-to-date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
• Opening and distributing post for the clinical team.
• Making ad hoc appointments and requesting clinic builds.
• Chasing results and/or checking appointments in other departments have been requested.
• Working with other departments to ensure the smooth day-to-day running of the Dept.
• Ad hoc duties as requested by the clinical team.
• Working within a team of administrative staff to provide a comprehensive an administrative support service to Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses.
• Communicates with patients regarding appointments and admissions at the request of the medical staff.
• Provide cover for Senior Medical Secretary / Team Leader as required.
• Cover Clinical Administrator/Support Secretary posts Trust wide as required.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.