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Job summary

Main area
317 NMPCE - RREMS Admin
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (37.5 hours available)
Job ref
317-2024-25-27-DR
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Freeman Hospital/James Cook University Hospital
Town
317 01 Freeman Hospital
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
07/07/2024 23:59
Interview date
18/07/2024

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Senior Supplies and Administration Officer

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

The Regional Rehabilitation and Mobility Service (RREMS) provides clinical engineering expertise to 12 wheelchair services across the North-east of England and North Cumbria. In addition to this post, the team comprises 13 Clinical Technologists in Rehabilitation Engineering, 2 Rehabilitation Engineering Technologists and 6 administrative staff. 

We are now seeking an enthusiastic and capable individual to join our team providing vital administrative support to the service, involving input to workflow management for the rehabilitation engineering team and management of the regional powered wheelchair fleet.

Full and/or Part time positions available at either James Cook University Hospital in Middlesbrough or Freeman Hospital in Newcastle Upon Tyne.

  • Interview date:18 July 2024
  • Full and part time hours available
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The successful candidate will preferably have experience of working within a customer focused office environment and will possess excellent communication, planning, organisational and IT skills with a high level of proficiency in the use of Microsoft Office applications, particularly Excel.

The successful candidate should be meticulous and adaptable with an empathetic and professional manner in dealing with enquiries from patients and their families, as well as when liaising with a range of professional stakeholders, suppliers, and contractors. They will also be comfortable working with the wide range of commercial and bespoke software systems in use by the service, as well as paper-based records. The successful candidate will also be required to participate in performance reporting activities and service improvement initiatives.

 

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • Input RREMS requisition data to the NHS RREMS IT system, ensuring that deadlines for cycle input are met.
  • Receive and action enquiries from requisitioners relating to products available via the agreed suppliers.
  • Action any discrepancies or returns associated with goods received from the above.
  • Undertake any administrative duties that assist or support service delivery or the provision of mobility equipment and associated accessories by RREMS to patients.
  • Provide administrative support to the Head of Service, in collecting, collating and analysing service and performance data relating to the RREMS service, the approved wheelchair repair agents, contracted suppliers, and other departments, companies and organisations relevant to the delivery of the RREMS service.
  • Deal with telephone enquiries promptly and efficiently.
  • Receive, sort and distribute all incoming and outgoing external and internal (to the Trust) mail and email.
  • Maintain and manage a small stationery stock within the RREMS Department.
  • Provide administrative support to the Purchasing and Supply Manager.
  • Deputise for the Purchasing and Supply Manager as necessary.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person specification

Qualifications

Essential criteria
  • Good standard of general education, GCSE Grade C and above in English and Mathematics or relevant experience
  • Clerical / administrative skills qualification at NVQ level 3 or higher, or equivalent experience
Desirable criteria
  • European computer driving licence or equivalent qualification

Knowledge

Essential criteria
  • Experience of working in a team
Desirable criteria
  • Previous purchasing experience

Skills

Essential criteria
  • Good keyboard skills with experience of MS Office Suite including Word and Excel
  • High level of proficiency in the use of Microsoft Office applications, particularly Excel, including the running and creation of functions, pivot tables and charts
  • Good customer service skills
  • Good literacy skills
  • Good communication and organisational skills

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharron Mitchell
Job title
Supplies and Purchasing Manager
Email address
[email protected]
Telephone number
01912231554
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