Job summary
- Main area
- 317 Appointment Booking Centre - Regent Point
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-13-17-DR-C
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Regent Point
- Town
- 317 Regent Point
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
- Interview date
- 31/07/2024
Employer heading
Outpatient Supervisor
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an experienced Outpatient Supervisor who is organised, flexible, enthusiastic and well-motivated to take on this role in our Appointment Booking Centre. You must be capable of working in a busy and challenging environment.
You will work closely with the Outpatient Team Leaders and will be responsible for the day to day supervision and training of the Outpatient Clerks. You will support the provision of an efficient administration service within the Appointment Booking Centre.
- Interview date 31/07/2024
- 37 Hours 30 Minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills. Previous experience working in a supervisory role along with knowledge of eRecord would be advantageous along with knowledge of Trust policies and procedures. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments and Appointment Booking Centre, maintaining a level of efficiency to meet the needs of the outpatient service.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- NVQ 3 or equivalent qualification / experience
Knowledge & Experience
Essential criteria
- • Knowledge of Policies and Procedures appertaining to OPD
- • Knowledge of NHS Guidelines
- • Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- • Understanding of confidentiality issues
- • Understanding of the data protection act 1998
Desirable criteria
- • Knowledge of the Department of Health initiatives
- • Knowledge of Trust policies and procedures
Skills & Abilities
Essential criteria
- • Ability to supervise and train a small staff team Excellent communication and interpersonal skills
- • Organisational and leadership skills
- • IT Skills
Desirable criteria
- • Training skills
- • Previous supervisory skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lorraine Parker
- Job title
- Assistant Outpatient Services/eReferral Mananger
- Email address
- [email protected]
- Telephone number
- 01912824943
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