Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 346-DDM-011-25
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Auckland Park Hospital
- Town
- Bishop Auckland
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 06/04/2025 23:59
Employer heading

Clinical Team Administrator/Receptionist
Band 2
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
We are looking to recruit a full time Clinical Team Administrator /Receptionist to join the Bishop Auckland and Dales Community Mental Health Team for Older People at Auckland Park Hospital - Bishop Auckland on a permanent basis.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The Reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
This is a fantastic opportunity to join a friendly and supportive service. Previous reception / clerical experience and customer service is essential
- Candidates should have experience of Microsoft Office software packages.
- Grade C GCSE or equivalent in Maths & English
Working for our organisation
In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each others' contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.
Detailed job description and main responsibilities
Deal with telephone enquires.
Greet service users, families and carers
Deal with enquires for the clinical team
Undertake general office duties
Maintain a room booking system
Manage clinic bookings
Provide typing support
Organise own work on a day to day basis
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person specification
Qualifications
Essential criteria
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential criteria
- Data inputting experience.
- Experience of general office duties.
- Customer service experience
Skills Knowledge
Essential criteria
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this.
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Personal attributes
Essential criteria
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team.
Desirable criteria
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nikki Johnson
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 01388 645300
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