Job overview

Working within the busy radiotherapy department the post holder will be required to provide a welcoming and efficient reception. The successful candidate will be the first point of contact for patients, their relatives, colleagues and visitors to the department so must display a calm, friendly, caring and professional manner. They will provide a range of reception duties ensuring that the reception runs smoothly and efficiently.

Main duties of the job

To communicate with patients/relatives and carers in a sensitive and welcome manner.

To deal with telephone queries in a courteous and helpful way.

Direct patients to the correct waiting room within the department giving them assistance if required.

To keep the patients waiting informed and up to date regarding any delays in the department.

Liaise with transport regarding patient bookings and any issues with these.  Deal with any queries that patients may have regarding their hospital transport.

Working for our organisation

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.  

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations.  We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.