Detailed job description and main responsibilities

• Develop skills in managing media enquiries and writing press releases as part of the busy press office function in providing information to the media.
• Develop skills in writing articles for the Trust’s internal staff newsletter, working with other departments, to provide information to our staff and volunteers.
• With support from the Communications & Engagement Manager and Communications Officers, develop skills in planning and designing social media posts across Facebook, Twitter, Instagram and LinkedIn.
• Develop skills in filming video interviews, editing and producing for release to the media/social media as part of campaign work, under the guidance of the Communications & Engagement Manager.
• Develop skills in desktop publishing and digital imaging under the guidance of the Communications & Engagement Manager.
• Be responsible for maintaining the social media monitoring report and produce updates for the Director of Communications.
• Monitor enquiries received via social media from members of the public. Engage and respond to questions as required, liaising with other departments when necessary.
• Maintain accurate contact distribution lists, social media access details, digital filing systems for all work produced within the department, update and maintain the Trust’s YouTube channel video library.
• Provide a first point of contact, by telephone, email and face to face, for staff enquiring about communications matters, referring them to other members of the team where appropriate.
• To communicate effectively and liaise with healthcare professionals within the Trust in a clear concise and professional manner.
• Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate.
• Provide a range of administrative support functions to the team, including telephone answering, managing emails, and other duties as and when required.
• Input, retrieve and collate information using Departmental and Trust computer systems.
• Undertake statutory training as required in accordance with Health and Safety regulations.
• Maintain health and safety and security on own work environment.
• Other duties commensurate with the grade and nature of the position as directed by the team.
• To achieve the Public Relations and Communications Assistant Level 4 Apprenticeship, attending all study days with a minimum of 20% off the job training. To undertake tasks associated with this award.
• Develop and present social media analysis reports providing options and recommendations for improvement